Windows patch cripples XP with blue screen, users claim

Discussion in 'Apple, Inc and Tech Industry' started by *LTD*, Feb 11, 2010.

  1. *LTD* macrumors G4

    *LTD*

    Joined:
    Feb 5, 2009
    Location:
    Canada
    #1
    http://www.computerworld.com/s/arti...XP_with_blue_screen_users_claim?taxonomyId=89

    Windows patch cripples XP with blue screen, users claim
    Angry customers blame MS10-015 for Blue Screen of Death, XP reboot hell
    By Gregg Keizer
    February 11, 2010 06:51 AM ET

    Computerworld - Tuesday's security updates from Microsoft have crippled Windows XP PCs with the notorious Blue Screen of Death (BSOD), users have reported on the company's support forum.

    Complaints began early yesterday, and gained momentum throughout the day.

    "I updated 11 Windows XP updates today and restarted my PC like it asked me to," said a user identified as "tansenroy" who kicked off a growing support thread.

    http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/73cea559-ebbd-4274-96bc-e292b69f2fd1

    "From then on, Windows cannot restart again! It is stopping at the blue screen with the following message: 'A problem has been detected and Windows has been shutdown to prevent damage to your computer.'"

    Others joined in with similar reports. "There is something seriously wrong with the update. I can't even open in safe mode," said "Ghellow," referring to Windows diagnostic mode that's often a last-chance way to boot a PC.

    "I am not very happy with Microsoft as I got to work this morning to find my helpdesk flooded with messages that the PC has the famous Blue Screen," said "brawfab."

    "I had to go to work and use my Mac to get online to find out what is going on with the XP updates last night," complained "moosewalk" on the same thread. "I am this much closer to switching over to a Mac for good."

    The support thread, which was first noticed by security blogger Brian Krebs, contained more than 120 messages as of early Thursday, making it the third-longest on the Windows Update support forum. The thread had been viewed more than 2,800 times since its inception.

    Several users posted solutions, but the one laid out by "maxyimus" was marked by a Microsoft support engineer as the way out of the perpetual blue screens. To regain control of their PCs, users were told to boot from their Windows XP installation disc, launch the Recovery Console and enter a series of commands.

    Unfortunately, that left netbook users out of luck, since most of the lightweight, inexpensive laptops lack an optical drive, and so can't boot from an XP installation disc. "Are there any fixes for netbooks, or am I essentially screwed for the time being?" asked "HimDen."

    Several users tentatively identified the MS10-015 update as the one which triggered the BSOD, and claimed that uninstalling that security fix -- which was labeled as KB977165 -- returned their PC to working condition.

    MS10-015, one of 13 security updates Microsoft issued Tuesday, patched a 17-year-old kernel bug in all 32-bit versions of Windows. The vulnerability went public three weeks ago when a Google engineer disclosed the bug and posted proof-of-concept attack code.

    This was not the first time that a Microsoft update has incapacitated Windows PCs. Two years ago, a set of updates for Vista sent an unknown number of machines into an endless series of reboots. Similar problems stymied users who tried to upgrade to Windows XP Service Pack 3 (SP3) in May 2008, and others attempting to upgrade from Vista to Windows 7 last October.

    Microsoft was not immediately available for comment early Thursday.

    Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer, send e-mail to gkeizer@ix.netcom.com or subscribe to Gregg's RSS feed .
     
  2. JNB macrumors 604

    JNB

    Joined:
    Oct 7, 2004
    Location:
    In a Hell predominately of my own making
    #2
    As much as I prefer the MacOS environment over any of the several others I deal with regularly, I'm not sure you're really adding to the conversation by merely cutting and pasting articles without commentary or analysis.

    Why don't you just start a "What Other People Are Saying About Windows Suckage" thread and drop a link to the articles, and leave it at that?
     
  3. *LTD* thread starter macrumors G4

    *LTD*

    Joined:
    Feb 5, 2009
    Location:
    Canada
    #3
    The funny thing is, is that this very update is the one that's supposed to patch that 17-year old kernel bug! Irony writ large.
     
  4. kdarling macrumors demi-god

    kdarling

    Joined:
    Jun 9, 2007
    Location:
    Cabin by a lake
    #4
    In other news, the original Snow Leopard update a few months ago erased all personal data under certain circumstances (the infamous Guest Account bug).

    So it goes. Nobody's perfect.

    Seriously, thanks for the warning. I've only had two BSODs in almost a decade of heavy XP use. One from a bad camera driver, and one from a version of iTunes. Don't need any grief from an upgrade this week.
     
  5. *LTD* thread starter macrumors G4

    *LTD*

    Joined:
    Feb 5, 2009
    Location:
    Canada
    #5
    Well, glad to be of service in that case! :)
     
  6. velocityg4 macrumors 68040

    velocityg4

    Joined:
    Dec 19, 2004
    Location:
    Georgia
    #6
    I have repaired a few PC's with this problem from that update. Unfortunately at the time none of the solutions could be found so I had to perform a reinstall.
     
  7. roadbloc macrumors G3

    roadbloc

    Joined:
    Aug 24, 2009
    Location:
    UK
    #7
    Oh dear god! My grans on XP! :eek:

    Oh, yeah, I switched off updates... phew... :eek:

    She's getting an ipad when the old XP box dies anyways.
     

Share This Page