I now know why my kids always plug their phones into their computers-for back up. My wife and I bought these back in may and just added music and that was the last time either of us plugged into Itunes. My update went off without a flaw aside from the youtube thing which I agree the new one is way better. Her's wiped everything, prom pics, grad pics, contacts, music and apps. I was able to restore it to factory settings and then do the only back up we had from may 27th. Is there a possibility, like in a hard drive of a pc that this stuff is still somewhere in the phone? I am just starting to learn this phone more so since 5 am this morning when we discovered this issue. Any ideas would help and yes, we will back them up weekly from now on! Thank you.