With AppleCare on a MP, they will come to your house?

Discussion in 'Mac Pro' started by Luba, Sep 14, 2009.

  1. Luba macrumors 6502a

    Luba

    Joined:
    Apr 22, 2009
    #1
    A Mac Genius said if I got AppleCare for my MP they might come to my house to fix the problem. Is this true? If they did come to my house it may be worth it to me.

    One reason I didn't get AppleCare besides the fact that all extended warranty is over-priced, and the hassle of lugging in my MP into an Apple store. I recently talked to a Mac Genius regarding a a random 1 second buzz sound and I didn't get any answers. They told me to bring it in. If I brought it in my prediction is that they'll hook it up for about 15 minutes and if no buzz occurs say they can't help me. And even if they heard a buzz, I couldn't re-produce it a 2nd time, and I don't think they would do the hard laborious work of tracking it down the cause of the buzz sound. A Genius appointment is only good for about 15-30 minutes.

    Note: Reading another thread it seems that AppleCare costs Apple about $125 while they are selling it for $250. I can get it for $200, but have an additional year of warranty since I bought it via American Express.

    Would you get AppleCare for your MP if they came to your home or workplace at no extra charge?
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    They didn't come to mine. Instead, I got to cart the stupid machine to and from 4 times. Once the elevator was broken and so I had to hoof it. :mad:
     
  3. ziggyonice macrumors 68020

    ziggyonice

    Joined:
    Mar 12, 2006
    Location:
    Rural America
    #3
    Apple doesn't offer on-site service with consumer-based AppleCare. They offer it for higher-end products (like Xserve), but for simple consumers, nope. If they did offer it, it'd raise the price of AppleCare. Sure it'd be nice, but truthfully, it wouldn't be my #1 request. I'd like to see Apple also offer an accidental coverage to AppleCare (perhaps, again, for a higher price), but this will probably never happen.

    EDIT: Hmm, thanks for pointing this out. Didn't know that.
     
  4. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #4
    It somewhat depends on the terms. Dell's XPS service (some version of it), a tech would come to your house and fix the problem on the sport or replace what needed to be replaced. If that was the case, obviously.
     
  5. Ice-Cube macrumors 6502a

    Ice-Cube

    Joined:
    Jul 27, 2006
    Location:
    Somewhere over the rainbow
    #5
    I thought they do onsite service with desktops? Its stated on the applecare webpage.
     
  6. ziggyonice macrumors 68020

    ziggyonice

    Joined:
    Mar 12, 2006
    Location:
    Rural America
    #6
    Hmm, thanks for pointing this out. Didn't know that.
     
  7. peskaa macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #7
    They used to. Back in 2005/6 I had several on-site visits for my failing Mac Pro & Cinema Display, but that was before the UK had retail stores...
     
  8. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #8
    They offer it if you live more than 50 miles from an Apple Store / authorized shop. Or if you complain and can prove you don't own a car.
     
  9. goodcow macrumors 6502a

    Joined:
    Aug 4, 2007
    #9
    Incorrect.

    My friend brought his iMac in for repair for random shutdowns. They replaced the power inverter and some other stuff, but left the original logic board. The problem continued and yesterday I told him to just call AppleCare and tell them to do an on-site repair. They're dispatching a tech to his house tomorrow.

    Also, at work we've had them come several times to do on-site iMac repairs. We're a college and don't have any special AppleCare agreement, just the standard ones we buy with each machine, which are actually discounted to the point of basically being free when we do large orders.

    Personally I know if my MacPro ever needs service there's no way I'm lugging this damn thing in, I'm going to make them come here. If Dell can offer next day on-site support then so can Apple.
     
  10. matthewtoney macrumors regular

    matthewtoney

    Joined:
    Aug 17, 2009
    Location:
    Charlotte, NC
    #10
    What would be nice is if they at least offered the onsite service and just charge a slightly higher price for it. That's how Dell handles it I think (most of their consumer products don't come with any onsite service, but you can add it)
     
  11. vhp3 macrumors regular

    Joined:
    Jul 12, 2008
    #11
    They came to my house after a daughter board failure on my 09 Mac Pro. I live 1 mile away from the apple store.
     
  12. justflie macrumors 6502a

    justflie

    Joined:
    Nov 29, 2005
    Location:
    Red Sox Nation
    #12
    They came to my house twice for onsite for my MP. I went to the store once first in case it was a simple fix. Then they sent the tech out on two separate occasions. This happened over the past 3 months. I live in Massachusetts about 40 minutes from an Apple store.
     
  13. Tesselator macrumors 601

    Tesselator

    Joined:
    Jan 9, 2008
    Location:
    Japan
    #13
    Yeah, we had this discussion about 3 or 4 months ago and it's in the agreement. They will come to your house for ANY mac desktop product as long as you live close enough to a designated shop. And that's pretty much the same deal every vender offers - if they offer on-sie service at all.

    So the answer is yes they do if like pizza delivery, you live close enough. I forget what the distance was - but 50 miles sounds about right.
     
  14. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #14
    Right Dell does offer it; for the price of AppleCare you can get on-site from Dell for 3-4 years.
     
  15. Infrared macrumors 68000

    Infrared

    Joined:
    Mar 28, 2007
    #15
    Will they bring a pizza, too? ;-)
     
  16. Tesselator macrumors 601

    Tesselator

    Joined:
    Jan 9, 2008
    Location:
    Japan
    #16
    Wouldn't hurt to ask I guess. ;)

    Maybe if you promised to share? :D
     

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