With new Applecare Policies...

Discussion in 'iPhone' started by Trey M, Apr 22, 2014.

  1. Trey M macrumors 6502a

    Trey M

    Joined:
    Jul 25, 2011
    Location:
    USA
    #1
    So, I have Applecare+ on my iPhone 5. I'm wondering how to go about getting a new phone via the Applecare support. I understand the policies dictate accidental damage, but recently I've seen a lot of articles regarding Apple beginning to make a lot of these repairs in the store.

    So, I recently cracked my screen (minor) on my iPhone 5. I live very far away from an Apple Store (over 300 miles), so if I call support, will they still send me a new (or refurb) device without much hassle? I'm concerned because I want to make sure I get a new-looking device when I get my replacement, not just a repair of my screen. Does anyone know with certainty what these new policies will allow for (assuming it will be a mail-in repair)?

    Thanks, all!
     
  2. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #2
    Yes, my understanding is you can request an advanced replacement from AppleCare. They will put a hold on your credit card until they receive your device back. Then you will get a new refurbished device and you will then mail yours back.
    Last time I did that I had trouble with the replacement (row of dead pixels) and ended up getting that one swapped out at the Apple Store.
     
  3. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #3
    Yea, there won't be a mail in repair. They will send you a new (new looking) phone asap. You won't have any problem.
     
  4. ionjohn macrumors 65816

    ionjohn

    Joined:
    Jun 5, 2013
    Location:
    Canada
    #4
    When you go through mail, you always get a refurbished iphone, I know I always have.

    It's gonna cost you $50 though
     
  5. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #5
    Why $50? AppleCare+ should cover all shipping charges.
     
  6. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #6
    You have to pay a deductible with AC+.
     
  7. johnparjr macrumors 6502a

    johnparjr

    Joined:
    May 10, 2005
    Location:
    Earth
    #7
    Depends when you bought the AppleCare+ could be $49 or $79
     

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