So, I have Applecare+ on my iPhone 5. I'm wondering how to go about getting a new phone via the Applecare support. I understand the policies dictate accidental damage, but recently I've seen a lot of articles regarding Apple beginning to make a lot of these repairs in the store. So, I recently cracked my screen (minor) on my iPhone 5. I live very far away from an Apple Store (over 300 miles), so if I call support, will they still send me a new (or refurb) device without much hassle? I'm concerned because I want to make sure I get a new-looking device when I get my replacement, not just a repair of my screen. Does anyone know with certainty what these new policies will allow for (assuming it will be a mail-in repair)? Thanks, all!