I bought a Magic Trackpad 3 days ago... since I got it I noticed it wobbles (not all 4 sides sit evenly on the table, so one of the bottom sides wobbles when using it). The distance one of the edges rises from the desk is about half a millimeter, but it really annoying when using it. To minimize this I've stacked 4 small pieces of paper and place them under the wobbling side, but this makes clicking difficult...
Anyone else has this problem?
Anyway... but here's the cherry on top of this:
The authorized reseller I bought if from says this is just an aesthetic defect, not covered under warranty. IMO this is a physical defect and should be replaced. Reseller told me that, if I insist, it'll take between 2-3 weeks to deal with it: diagnose it, ask for apple's opinion, get the spare parts and repair it...
AppleCare specialist says that each reseller is entitled to their own "replace or repair criteria", and there's nothing they can do about it: if the reseller decides to repair it instead of replacing it, and it takes that long, I have to take it, or find another authorized service provider.
In the past I've had good experience with AppleCare, but this is ridiculous...
Such a simple defect, but very annoying, and very troublesome to fix it... Can I try to repair it myself, that doesn't involve sticking paper under it? I guess bending the aluminum structure might cause the glass surface to crack, so I don't want to try that.
Anyone else has this problem?
Anyway... but here's the cherry on top of this:
The authorized reseller I bought if from says this is just an aesthetic defect, not covered under warranty. IMO this is a physical defect and should be replaced. Reseller told me that, if I insist, it'll take between 2-3 weeks to deal with it: diagnose it, ask for apple's opinion, get the spare parts and repair it...
AppleCare specialist says that each reseller is entitled to their own "replace or repair criteria", and there's nothing they can do about it: if the reseller decides to repair it instead of replacing it, and it takes that long, I have to take it, or find another authorized service provider.
In the past I've had good experience with AppleCare, but this is ridiculous...
Such a simple defect, but very annoying, and very troublesome to fix it... Can I try to repair it myself, that doesn't involve sticking paper under it? I guess bending the aluminum structure might cause the glass surface to crack, so I don't want to try that.
