I bought a Magic Trackpad 3 days ago... since I got it I noticed it wobbles (not all 4 sides sit evenly on the table, so one of the bottom sides wobbles when using it). The distance one of the edges rises from the desk is about half a millimeter, but it really annoying when using it. To minimize this I've stacked 4 small pieces of paper and place them under the wobbling side, but this makes clicking difficult...
Anyone else has this problem?
Anyway... but here's the cherry on top of this:
The authorized reseller I bought if from says this is just an aesthetic defect, not covered under warranty. IMO this is a physical defect and should be replaced. Reseller told me that, if I insist, it'll take between 2-3 weeks to deal with it: diagnose it, ask for apple's opinion, get the spare parts and repair it...😱
AppleCare specialist says that each reseller is entitled to their own "replace or repair criteria", and there's nothing they can do about it: if the reseller decides to repair it instead of replacing it, and it takes that long, I have to take it, or find another authorized service provider.
In the past I've had good experience with AppleCare, but this is ridiculous...
Such a simple defect, but very annoying, and very troublesome to fix it... Can I try to repair it myself, that doesn't involve sticking paper under it? I guess bending the aluminum structure might cause the glass surface to crack, so I don't want to try that.
Anyone else has this problem?
Anyway... but here's the cherry on top of this:
The authorized reseller I bought if from says this is just an aesthetic defect, not covered under warranty. IMO this is a physical defect and should be replaced. Reseller told me that, if I insist, it'll take between 2-3 weeks to deal with it: diagnose it, ask for apple's opinion, get the spare parts and repair it...😱
AppleCare specialist says that each reseller is entitled to their own "replace or repair criteria", and there's nothing they can do about it: if the reseller decides to repair it instead of replacing it, and it takes that long, I have to take it, or find another authorized service provider.
In the past I've had good experience with AppleCare, but this is ridiculous...
Such a simple defect, but very annoying, and very troublesome to fix it... Can I try to repair it myself, that doesn't involve sticking paper under it? I guess bending the aluminum structure might cause the glass surface to crack, so I don't want to try that.
