Wobbly Magic Trackpad - annoying

Discussion in 'Mac Accessories' started by diazj3, Aug 27, 2010.

  1. diazj3 macrumors 6502a

    Joined:
    Jan 19, 2008
    #1
    I bought a Magic Trackpad 3 days ago... since I got it I noticed it wobbles (not all 4 sides sit evenly on the table, so one of the bottom sides wobbles when using it). The distance one of the edges rises from the desk is about half a millimeter, but it really annoying when using it. To minimize this I've stacked 4 small pieces of paper and place them under the wobbling side, but this makes clicking difficult...

    Anyone else has this problem?

    Anyway... but here's the cherry on top of this:

    The authorized reseller I bought if from says this is just an aesthetic defect, not covered under warranty. IMO this is a physical defect and should be replaced. Reseller told me that, if I insist, it'll take between 2-3 weeks to deal with it: diagnose it, ask for apple's opinion, get the spare parts and repair it...:eek:

    AppleCare specialist says that each reseller is entitled to their own "replace or repair criteria", and there's nothing they can do about it: if the reseller decides to repair it instead of replacing it, and it takes that long, I have to take it, or find another authorized service provider.

    In the past I've had good experience with AppleCare, but this is ridiculous...

    Such a simple defect, but very annoying, and very troublesome to fix it... Can I try to repair it myself, that doesn't involve sticking paper under it? I guess bending the aluminum structure might cause the glass surface to crack, so I don't want to try that.
     
  2. RedReplicant macrumors 6502a

    Joined:
    Mar 31, 2010
    #2
    Don't you have an actual apple store near you?
     
  3. ryan0402 macrumors 6502

    Joined:
    Jul 24, 2010
    #3
    happended to me with stupid keyboard so I got a peice of alluminum to put under it I just bought myine to
     
  4. diazj3 thread starter macrumors 6502a

    Joined:
    Jan 19, 2008
    #4
    Nope, no Apple Stores here... only authorized resellers and service providers :mad:
     
  5. ReallyOldGuy macrumors regular

    ReallyOldGuy

    Joined:
    Jan 26, 2010
  6. ReallyOldGuy macrumors regular

    ReallyOldGuy

    Joined:
    Jan 26, 2010
    #6
    simply give it a gentle twist, i had to do mine. but first check a couple different surfaces to make sure the spot you want is level
     
  7. diazj3 thread starter macrumors 6502a

    Joined:
    Jan 19, 2008
    #7
    The AppleCare guy says that might crack the glass surface and void the warranty. I've tried it on different surfaces... my work desk is not uneven in any way... also tried it in a glass desk...

    IMO, the problem is the trackpad's plastic bottom - one of the front edges is either longer or shorter than the other one, connected the plastic clicking mechanism under the trackpad, instead of the aluminum body or the glass surface... so twisting would not do the trick anyway.

    Somehow I've got the feeling they are trying to discourage any actions to save the money of replacing it, or force me into the repair process to collect money from Apple for doing so...
     

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