Woke up to watch locked

[usmaak]

Last night I took off my Ultra 2 and set it on my dresser. This morning I put it on but when I went to unlock it, it said that it couldn't be unlocked for 12 minutes. I waited the 12 minutes and when I went to unlock it, a bunch of numbers were being pressed on the keypad on the watch and it then locked itself again and now I have to wait 90 minutes to unlock it. When this happened, I was not touching the screen at all when this happened.

Does anyone know how I can fix it?

 

[ZebraDude]

Sounds like you are experiencing the below listed issue. Try holding down the crown and side button at the same time and the watch will restart....hopefully that could help...

Apple Investigating 'Ghost Touches' Issue Affecting Some Series 9 and Ultra 2 Watches

In an internal memo shared with Apple Authorized Service Providers this week, Apple said it is "aware of" and "investigating" a...

www.macrumors.com

 

[usmaak]

Thanks. I'll give it a try.

 

[usmaak]

When the watch restarted, it restarted locked for three hours. I guess I need to wait out the three hours to see if it allows me to unlock it?

Is there any way to shut off that locking thing so that it doesn't happen again?

 

[jz0309]

When the watch restarted, it restarted locked for three hours. I guess I need to wait out the three hours to see if it allows me to unlock it?

Is there any way to shut off that locking thing so that it doesn't happen again?

I believe there was a similar thread here a month or so ago…
I’d contact Apple about this

 

[BugeyeSTI]

I believe there was a similar thread here a month or so ago…
I’d contact Apple about this

Apple Investigating 'Ghost Touches' Issue Affecting Some Series 9 and Ultra 2 Watches

In an internal memo shared with Apple Authorized Service Providers this week, Apple said it is "aware of" and "investigating" a...

www.macrumors.com

 

[jz0309]

Apple Investigating 'Ghost Touches' Issue Affecting Some Series 9 and Ultra 2 Watches

In an internal memo shared with Apple Authorized Service Providers this week, Apple said it is "aware of" and "investigating" a...

www.macrumors.com

I was referring to this, but above could be it too ...

Apple Watch Ultra 2 - locked out

Were you wearing your watch in bed? If so, is it possible that the screen came on without you knowing and some how triggered the passcode screen to unlock, and multiple attempts locked the watch?

forums.macrumors.com

 

[usmaak]

I was referring to this, but above could be it too ...

Apple Watch Ultra 2 - locked out

Were you wearing your watch in bed? If so, is it possible that the screen came on without you knowing and some how triggered the passcode screen to unlock, and multiple attempts locked the watch?

forums.macrumors.com

I was not wearing it to bed. I take it off each night and put it on the dresser. It was fine last night. This morning, locked. It's still doing it after reboot. I'm going to contact Apple.

 

[MacNut]

When is the last time you did a software update.

 

[usmaak]

When is the last time you did a software update.

I'm not sure. I've been avoiding them because of the battery issues that some are reporting. Because it'd be just my luck that I'd end up with a watch that didn't last a day. If I can ever get into the watch, I'll update it.

 

[MacNut]

I'm not sure. I've been avoiding them because of the battery issues that some are reporting. Because it'd be just my luck that I'd end up with a watch that didn't last a day. If I can ever get into the watch, I'll update it.

So a full software restore.

 

[BugeyeSTI]

I'm not sure. I've been avoiding them because of the battery issues that some are reporting. Because it'd be just my luck that I'd end up with a watch that didn't last a day. If I can ever get into the watch, I'll update it.

First thing Apple will tell you to do is update to the latest version of WatchOS available. Even if you take it to an Apple Store they'll tell you that's the first thing they must do. I understand that you don't want to update (I'm still on the final version of WatchOS9) but Apple's diagnostic protocol is to start with being on the latest version available for your watch

 

[arc of the universe]

wouldn't it also be best for persons who are experiencing this to turn off the Erase Data after 10 failed logins?

this is set separately for WatchOS (using the Watch app on iPhone) and iOS in iOS Settings.

 

[usmaak]

wouldn't it also be best for persons who are experiencing this to turn off the Erase Data after 10 failed logins?

this is set separately for WatchOS (using the Watch app on iPhone) and iOS in iOS Settings.

I wish that there was a way to keep it from locking. I will turn off the Erase Data, if I don't already have it off.