Word 15.26 Upgrade crashes when I press the insert tab

Discussion in 'OS X El Capitan (10.11)' started by tommiy, Sep 22, 2016.

  1. tommiy macrumors member

    Dec 11, 2015
    I posted on Microsoft support but thought I would try here. I recently updated my word 15.25 version to 15.26 and since then if i press the insert tab word crashes. I can restore 15.25 and it works fine again and if I upgrade it again to 15.26 then the insert button crashes word again. I was wondering if any one else has the issue?

    The top of the log is below but there is 46 pages of it. Appreciate any responses that would indicate that 15.26 is fine and its just me.

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Exception Code: KERN_INVALID_ADDRESS (0x0000000000000004)
    Date/Time: 2016-09-23 04:55:29 +0000
    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
    Application Bitness: x64
    Application Version:
    Crashed Module Name: MicrosoftOffice
    Crashed Module Version:
    Crashed Module Offset: 0x0000000000205f9c
    Blame Module Name: MicrosoftOffice
    Blame Module Version:
    Blame Module TimeStamp: 0x57d3f343
    Blame Module Offset: 0x0000000000205f9c
    StackHash: 3dc5
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0
  2. tommiy thread starter macrumors member

    Dec 11, 2015
    Just noticed this only happens from the ribbon insert tab. If I use the menu insert option it works fine.
  3. tommiy thread starter macrumors member

    Dec 11, 2015
    corrupted user directory some how. a new user works fine. all this user issues after upgrading to el cap.
  4. tommiy thread starter macrumors member

    Dec 11, 2015
    after 2 days of working fine after recreating a new user etc i now find that today word is doing the same thing and crashing when ever i use the insert on the ribbon. This is painful and there is obviously some thing that is going on within word and the mac because i've added nothing to the system in the mean time. Back to the drawing board.

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3 September 22, 2016