Word 2008 Mail Merge Manager disappear issue

[lillentil]

Hi all,

I'm not sure any of you have seen this before, but it's now happened here at my work place on two different laptops (both white 2007 macbooks running 10.6.8, happened about 6 months apart).

Both of the users of these laptops regularly do mail merges here, but in both cases, one day the Mail Merge Manager just disappeared without a trace.

- cannot uncheck and recheck the menu list to make it appear
- tried to launch it from Envelope template window, that didn't work
- tried f9 to see if it was hiding off screen somewhere, that didn't work
- Word quit and restart did not make it come back
- power cycle of machine didn't work
- was checking around for some kind of default "Normal" template to try to create a new one if the old one got corrupted somehow based on something I read online, but this appears to be advice for a different version of Word. Couldn't find a "Normal" template in the ~/Applications/MS Office folder.

Currently, I'm reinstalling MS Office 2008 on one of the laptops now to see if that'll do it... but if anyone has any clue what else I could try, I'd be grateful.

Thanks!

 

[lillentil]

follow-up

I'm completely baffled. A complete re-install of MS Office Suite 2008 (w/all associated updates) has NOT corrected the issue.

Any help would be extremely welcome!!!

 

[lillentil]

still trying...

I've now found and renamed the Normal.dotm file in ~/Library/Application Support/Microsoft/Office/ and renamed it to see if it's a corrupt template that's messing with the Mail Merge functionality. This did not fix the issue.

 

[lillentil]

Solution Found

Hi, in case anyone has this issue in the future, I think the following is the solution for the problem:

Launch Font Book & follow the Font Weeding procedure here: http://word.mvps.org/mac/fontweeding.html

Then fix some corrupt word preferences... Test preferences/settings: http://word.mvps.org/mac/DamagedPrefs.html

Cheers!