Word 2008 Mail Merge Manager disappear issue

Discussion in 'Mac Apps and Mac App Store' started by lillentil, Feb 1, 2012.

  1. lillentil macrumors newbie

    Joined:
    Feb 1, 2012
    #1
    Hi all,

    I'm not sure any of you have seen this before, but it's now happened here at my work place on two different laptops (both white 2007 macbooks running 10.6.8, happened about 6 months apart).

    Both of the users of these laptops regularly do mail merges here, but in both cases, one day the Mail Merge Manager just disappeared without a trace.

    - cannot uncheck and recheck the menu list to make it appear
    - tried to launch it from Envelope template window, that didn't work
    - tried f9 to see if it was hiding off screen somewhere, that didn't work
    - Word quit and restart did not make it come back
    - power cycle of machine didn't work
    - was checking around for some kind of default "Normal" template to try to create a new one if the old one got corrupted somehow based on something I read online, but this appears to be advice for a different version of Word. Couldn't find a "Normal" template in the ~/Applications/MS Office folder.

    Currently, I'm reinstalling MS Office 2008 on one of the laptops now to see if that'll do it... but if anyone has any clue what else I could try, I'd be grateful.

    Thanks!
     
  2. lillentil thread starter macrumors newbie

    Joined:
    Feb 1, 2012
    #2
    follow-up

    I'm completely baffled. A complete re-install of MS Office Suite 2008 (w/all associated updates) has NOT corrected the issue.

    Any help would be extremely welcome!!!
     
  3. lillentil thread starter macrumors newbie

    Joined:
    Feb 1, 2012
    #3
    still trying...

    I've now found and renamed the Normal.dotm file in ~/Library/Application Support/Microsoft/Office/ and renamed it to see if it's a corrupt template that's messing with the Mail Merge functionality. This did not fix the issue.
     
  4. lillentil thread starter macrumors newbie

    Joined:
    Feb 1, 2012
    #4

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