Word 2011 Unable to import images

[Jackpowell]

Hello all,

I work as part of the IT department for a company that uses half MAC machines and half PC machines. One of our biggest issues has always been compatibility between the two, and so we use Office 2013 for PC and Office 2011 for MAC.

Two of our users have recently found themselves unable to use the Insert>Photo option inside of Word 2011. The images in question are not on the local machines but on a Networked server for storage, and when they browse to the file holding the images (Which are in a .jpg format) the images are greyed out and cannot be selected to Insert into the Word document.

They have been able to do this before without issue, and this has become an issue since Yesterday, January 12, 2016.

(Edit) They are trying to Insert the images into a Header on the document.

 

[chscag]

Iit sounds like a permissions issue. Has anything changed with regard to the two Mac users who are unable to access the JPGs?

 

[Jackpowell]

Iit sounds like a permissions issue. Has anything changed with regard to the two Mac users who are unable to access the JPGs?

The users are admins on their machines, so I cannot imagine that is where the permissions would be a problem. The JPGs in question are on a networked server, but both users have had full access to the files they need for quite a while now. Other users with the same level of permissions on their machines and on the network are not having this issue.

 

[BrianBaughn]

Have the users updated to the latest version of Office 2011 released 10 days ago?

 

[Jackpowell]

Have the users updated to the latest version of Office 2011 released 10 days ago?

Yes, we have them using the most recent version of the software, and there are other users using it that we have not actively updated that are not having the issue. We have also tried removing and reinstalling Office 2011 completely to no effect.