Word 2013 document crashes when opened in compatibility mode

Discussion in 'Windows, Linux & Others on the Mac' started by WalterJ0999, Sep 11, 2015.

  1. WalterJ0999 macrumors newbie

    Sep 11, 2015
    In word 2013, when attempting to open one particular file saved in Wof 97-2003 format, Word 2013 crashes right away. I've tried event viewer, but there was no real listed fix.

    I've also tried uninstalling add-ins and to no luck

    It does however open in Word 2013 safe mode. I can also open under another user on another computer so no there is no corruption on the file.

    It also can open in 'Protected' mode for the affected user, but opening normally is when it bombs out. Any resolutions welcomed.

  2. DonaldPain08 macrumors newbie

    Sep 14, 2015
    Word 2013 opens older format documents just fine. If it is just the one document, it is also unlikely to be a Word problem.

    Open the document in Safe Mode. Open another occurrence of Word. Copy the problem document into a new document and save it under a new name (in either format).
    Also try Word Repair Toolbox. The Microsoft Word DOC repair tool opens damaged text files in corresponding format and converts the data into clean and trouble free documents of DOC, DOCX, DOT, DOTX or RTF extensions.
    I think this will solve your problem.

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