I'm going crazy with Words. I have requests in their support area that are 3 months old and still unanswered. My latest issue is a "Searching for opponent" that has been there for 3 weeks. I have reinstalled, rebooted, reinstalled, rebooted until I am blue in the face. It will not go away and NewToy will not help me. The problem is rather disconcerting because as I finish games I cannot add anyone new because it says you're already requesting a new game. So basically I have two questions here. The 'searching' issue and the fact that this company ignores there paid clients. Anybody have a way to resolve either? I have tried finding a phone number or address for them. Nothing. I sent an email to the only email address I could find on their web site for new hiring and it bounced back to me. They are totally hidden and unapproachable. I cannot believe a company that receives money for it's products can hide behind a veil of secrecy so successfully but they are. Very frustrated.