Worst Apple Store Experience EVER!

Discussion in 'MacBook Pro' started by bushido, Oct 29, 2014.

  1. bushido, Oct 29, 2014
    Last edited: Oct 29, 2014

    bushido Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #1
    so after 2 weeks apple finally managed to replace my screen and the housing including the battery ... now i get home, thinking everything is fine (i even checked it right at the store) only to realize now in the dark environment that the keyboard backlight isnt working :mad: i think they messed up!

    guess i have to go all the way back AGAIN ... its a 2 hours drive one way fml.

    already tried a SMC reset, but nothing
     
  2. rmackner macrumors member

    Joined:
    Oct 28, 2014
    #2
    Only in dark environment the backlight keys don't light up?
     
  3. bushido thread starter Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #3
    they dont light up at all but i didnt notice it while i was at the apple store when i got it back cuz it was day time so they wouldnt have been on anyway. when i click the backlight buttons on the keyboard i get the pop up but its just a line without the dots to indicate the level of backlight brightness
     
  4. rmackner macrumors member

    Joined:
    Oct 28, 2014
    #4
    Ohh sorry I thought you meant in the new dark mode offered in 10.10 haha. Strange about the line without the dots, most of the time that means it can't find a driver related to the hardware that you are attempting to use. You could try going to System Preferences → Keyboard, and unchecking the “Automatically illuminate keyboard in low light” setting. That should prevent the “disabled” icon altogether.
     
  5. matty1551 macrumors 6502

    Joined:
    Jul 7, 2009
    #5
    You don't have to drive 2 hours. Just call Apple and they'll send you a shipping box.
     
  6. bushido thread starter Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #6
    Not here they don't.

    But I got it fixed, they forgot a cable and didn't do the quality check using their software properly so they missed it
     
  7. Crugga macrumors regular

    Joined:
    Nov 25, 2010
    #7
    Im sure they would if you push.
    The Uk will be they will try their hardest to get you to bring it in but will let you post if you push for it or take to an authorised centre.
     
  8. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #8
    That happens but I can see how frustrating that could be, I'm glad you got it resolved.
     
  9. mac8867 macrumors 6502

    Joined:
    Apr 5, 2010
    Location:
    Saint Augustine, FL
    #9
    ... but... they're "genius's"
     
  10. bushido thread starter Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #10
    funny enough ... i set down making sure everythings fine after i got it back from repair for the 2nd time and did a hardware test myself. it eventually spit out a warning and an error code so i asked for the genius again and he didnt know what the error code meant so he went on google and read a thread on MACRUMORS about it ...

    he still didnt find out what the error code meant so i googled myself while still being at the apple store and it turned out to be that this error appears when you do the hardware test without the charger being plugged in.

    useless geniuses
     
  11. bigjnyc macrumors 601

    bigjnyc

    Joined:
    Apr 10, 2008
    #11
    OMG Worst experience EVER!!! EVER!!!!


    the amount of drama queens on this forum is astounding.
     
  12. bushido thread starter Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #12
    now whos the drama queen :rolleyes:

    --

    8 hours total on a train
    2 repairs for the same thing within a week
    2,5 weeks for the "first" repair that was supposed to take 3-5 days
    6 phone calls to the apple store
    5 calls without someone getting back to me as promised
    clueless geniuses
     
  13. bigjnyc macrumors 601

    bigjnyc

    Joined:
    Apr 10, 2008
    #13
    Still you clearly.
     
  14. mercuryjones macrumors 6502a

    Joined:
    May 31, 2005
    Location:
    College Station, TX
    #14
    If I were you, I'd take it up with Apple management. You know, instead of complaining on MacRumors. But, that's just me.
     
  15. bushido thread starter Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #15
    wow ... just wow ... you guys are more obnoxious than people at one of those Gossip Sites. anyway its all settled now. dont even know why this thread was brought back alive in the first place


    and in case you guys have forgotten where you are
    http://en.wikipedia.org/wiki/Internet_forum#Thread

    [​IMG]
     
  16. aristobrat, Oct 31, 2014
    Last edited: Nov 1, 2014

    aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #16
    To be fair, you titled your thread "Worst Apple Store Experience EVER!", and then went on to post about a fairly mundane Apple Store experience.

    No angry confrontation with the Genius, telling you that your repair isn't covered under warranty? No managers giving you attitude or asking you to leave the store? No calls to AppleCare, where they promise you something, and then you get to the store, and find out AppleCare's never contacted the store on your behalf? You didn't have to CC: Tim Cook on emails until someone from the Executive Relations team got involved?

    Those are all the basic ingredients of most of the other "Worst Apple Store Visit Ever" posts on MacRumors.

    Your experience seems to boil down to "the Genius forgot to hook my keyboard light cable back up, so I went back to the store and got it fixed. Oh, and I figured out that the tech employees there don't actually have genius-level IQs".

    It sucks that you had to waste so much of your time because the guy made a mistake. I think everyone here feels for you on that. But in the realm of Apple Store experiences posted on here, that doesn't rank anywhere near the worst, which is why I think the joke about being a drama queen came into play.
     
  17. mercuryjones macrumors 6502a

    Joined:
    May 31, 2005
    Location:
    College Station, TX
    #17
    I'm obnoxious for stating the obvious? You received bad service. I suggested you take it up with Apple and let them know. How else are they going to get better, unless you let them know? I would say that you are obnoxious for just ranting on the internet about it.
    Oh, and you are welcome as well.
     
  18. bigjnyc macrumors 601

    bigjnyc

    Joined:
    Apr 10, 2008
    #18

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