Worst Apple Store Experience EVER!!!!

Discussion in 'Community Discussion' started by Nodnarb, Aug 3, 2008.

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Do you like the new portable credit card swipers & method the Apple Stores use?

  1. Yes! Faster, fair, convenient! Purchasing is great now!

    9 vote(s)
    47.4%
  2. No! Slower, unfair, frustrating! Purchasing sucks now!

    4 vote(s)
    21.1%
  3. In between

    6 vote(s)
    31.6%
  1. Nodnarb macrumors newbie

    Joined:
    Jun 30, 2007
    #1
    Just yesterday, I had visited 3 Apple Stores in my area, and visited one of the three twice. I was in search a certain Logitech bluetooth mouse that I have been eye-balling for a few days now, and the first Apple Store that I visited (Northridge, CA) had the mouse in stock so I picked it up and proceeded to the register area.

    There was a long line outside the store because people were buying 3G iPhones, but there were associates designated to assist them. Once at the register ready to make my purchase, I stood in line for about ten minutes behind a few other people, some making large purchases and some making small ones. I then noticed that there was a message to customers displayed on an iMac that if I were purchasing with a credit card I could find an associate to ring me up on the spot, no need to wait in line. At first I thought "What a convenience,"It wasn't until another associate brought another customer in front of the line to check out to purchase his iMac and iPod. This infuriated me, but I'm not one to make a scene. So I left the line and put the mouse I had picked up back on the shelf and left the store; 15-20 minutes wasted.

    Since my girlfriend and I were mall hopping, I thought I'd try my luck at the next Apple Store, in Topanga. Once there, the same long line outside and full of customers on the inside. However this store didn't have the mouse I was looking for on shelf so I went to find someone to ask it they have it in back. It probably took 5-8 minutes to find someone to help answer my questions, "Do you have any in back, if not could you call the Apple Store in Simi Valley if they have it?" The response I got was, "no... and if we don't have it here, I doubt the store in Simi would have it," Instead of arguing with him that Northride had it, I left and planned to return to the Northridge store before heading off to shop in Simi Valley.

    Now back at the Northridge store, this is where it gets bad. Once again, no associate was available to help me with my purchase so I stood first in line at the register until a cashier returned. I stood there for 5 minutes without anybody looking my way or saying a thing to me. Another customer was standing next to me and lost his temper, and pulled an associate to help us out. First thing they said to me was, "well you can always find someone to purchase when you're using a credit card, there's like, 20 of us here right now." Instead of the great customer service I had experienced at the Apple Stores for the past 3-4 years I received smart-mouthed, bad attitude-ridden, pompous associates. My response was simply, "ever since this whole 'pocket register' thing the store has going, it as made purchasing a lot harder and a lot more unfair." the worker told me "They don't have anybody designated on register anymore at the stores..."

    Now to the people out there patiently waiting in line with cash or to the people waiting their turn, it is unfair and a lot more inefficient because if you've been in the store ready to purchase for 15 minutes and someone else that has been in the store for 1 minute grabs the next associate before you do, you've just been cut in front of in line and feel screwed. Not everyone that goes into the store wants to talk to the 'cashier' for 20 minutes, some just want to walk in a buy stuff. Those people expect to go to a designated register and check-out fast and simple.

    At the Simi store, I was curious to see if they had the mouse I had just purchased in stock; they did have it contrary to what the associate in Topanga told me. I was a lot less busy there, but all of the 5 or so associates were just talking with each other, pretty much ignoring all customers in the store. One of them even checked their cell phone while talking to another customer.

    So having that said, who likes to new portable credit card swipers that the Stores have and who doesn't? And do you think it makes things more easy/complicated/fair/unfair/etc? Also, share your RECENT experiences you may have had at the Apple Store, good or bad. Thanks for listening to me vent.
     
  2. rican macrumors 6502

    rican

    Joined:
    Jun 14, 2008
    Location:
    Party in the USA
    #2
    Damn man, i share your pain they are kind of A**holeish...

    I dont like it... it's like hello you have a job DO IT....

    I hate that they sit behind the genius bar and stand there and socialize with each other when there are 40+ people who need help..

    not only during iphone, but just in general...
     
  3. Chaszmyr macrumors 601

    Chaszmyr

    Joined:
    Aug 9, 2002
    #3
    I've had good and bad experiences. If you're lucky enough that someone walks right up to you and isn't a hassle to deal with, then it's great. But I've also had bad experiences. I've had sales people that wanted to ask me a million questions before letting me pay, and I've also stood waiting for 15 minutes for someone who could check me out to pay. They're kind of cool, and give the high tech vibe and everything, but I think I'd rather them have the iMac cash registers like they used to.
     
  4. Nodnarb thread starter macrumors newbie

    Joined:
    Jun 30, 2007
    #5
    Already filled it out with a vengeance. Thanks!
     
  5. garybUK Guest

    garybUK

    Joined:
    Jun 3, 2002
    #6
    I hate the new store layout, it's so pretentious!

    There is no where to actually go when you have picked up a product, you have to find the muppets wandering around in Blue or Orange t-shirts. and what if i want to pay cash? where do i go?

    I had a awful time with the 'Genius' who was giving me my laptop back, it had a new screen under warranty, so before i signed it out i wanted to check it worked, he complained that i should take it home and if anything is wrong book it back in!!!!!! NO I WILL CHECK IT NOW... so he didn't like me (because i was wearing a Man-U shirt probably). It then wouldn't boot, he wouldn't even look at it, he was just pressing the forms on me to sign, i refused until it was back to working order, he just said that 'when my colleague checked it 3 hrs ago it was fine'...... WELL ITS NOT FINE NOW!!!

    I kicked up a stink telling people around me not to buy apple because the service is terrible, (i was with 3 friends). Only then did he ask if he could look at my macbook pro.

    Pro.... indeed!
     
  6. YS2003 macrumors 68020

    YS2003

    Joined:
    Dec 24, 2004
    Location:
    Finally I have arrived.....
    #7
    Except for big ticket items (such as actual Macs), I typically purchase items through the internet. My past experience at Apple stores in NJ and NY was quite pleasant, though.
     

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