I am going through the worst experience trying to get a working iPhone through apple. I dont think anyone would believe the story if i told them that i've gone through 5 iPhones in <3 weeks, visited the apple store at least 5 times in the process and dealt with totally incompetent and unresponsive phone support. My current phone also stopped charging over the weekend and has been dead for 3 days. Now I'm getting zero response from a customer service agent who's "assigned" to my case. Whats the best way to make a formal complaint to the person in highest charge of customer relation? Is there a direct phone, email etc? I was actually told to call the general 800 number or leave at firstname.lastname@example.org. Ridiculous.