Worst experience dealing w/ apple. Best method to file a formal complaint?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Mac_i_Am, Oct 28, 2015.

  1. Mac_i_Am macrumors member

    Nov 22, 2004
    I am going through the worst experience trying to get a working iPhone through apple.
    I dont think anyone would believe the story if i told them that i've gone through 5 iPhones in <3 weeks, visited the apple store at least 5 times in the process and dealt with totally incompetent and unresponsive phone support.

    My current phone also stopped charging over the weekend and has been dead for 3 days. Now I'm getting zero response from a customer service agent who's "assigned" to my case.

    Whats the best way to make a formal complaint to the person in highest charge of customer relation?
    Is there a direct phone, email etc?

    I was actually told to call the general 800 number or leave at feedback@apple.com.
  2. DeltaMac macrumors G3


    Jul 30, 2003
  3. Mac_i_Am, Oct 28, 2015
    Last edited: Oct 28, 2015

    Mac_i_Am thread starter macrumors member

    Nov 22, 2004
    thanks, will also do that.

    Edited to say, how are there no district managers to oversee the managers at the store level?
    When i asked the store manager for their supervisor, they basically said they have none or refused to give their contact info??
  4. rigormortis macrumors 68000


    Jun 11, 2009
    i wrote a complaint about my applecare experience to 1 infinite loop, and i got a reply about a month later telling me to use apple.com/feedback heh
  5. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    Find the number to Applecare, call them and ask to speak with a senior manager (or be contacted by one). Explain your situation.

    I know of someone who blew through 6 defective iPhone 5c's and because his case was documented with Applecare+ AND he called them and spoke with a higher level executive Apple ultimately replaced his last 5c with a 5s.

    You just need to speak with someone that has authority to do something.
  6. Mac_i_Am thread starter macrumors member

    Nov 22, 2004

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