Worst... iBook... Ever...

[AdamR01]

😡 So my iBook's logic board has died again for the like 5th time. I called AppleCare to get a replacement as this is rediculous, and they told me that I had only had this repair 2 times and that they would not offer a replacement. So I went through my room and found as many of the Proof of Repair slips as I could find (3 in total) and I found 1 they spoke of and I found another one that as the product specialist stated "no replacement parts were used" said "Part Number Replaced N/A" crossed out and hand written in was "See repair notes: New MLB unit passed HD tests @ repair center". The other one I found was one where they said I did not have this work done, but the Service Description and Parts Used Box says "Install OS/MLB Repair Only: i-Book REA/Reconfigure OS/Replace Logic board/Replace Optical Drive/Replace Top Case 620-2222 SUBASY, TOP CASE, IBOOK/678-0387 COMBO (16x)" I got the contact info of the product specialist and faxed him all of this stuff at around 1pm eastern. I absolutely need this laptop for school. What should I do?!?

 

[doucy2]

keep calling apple and telling them it is imperative that you have it fixed asap
apple should give in to your demands

 

[FocusAndEarnIt]

What iBook is it?

G3? G4? Processor speed?
just wondering...

 

[eva01]

my logic board on a G3 iBook died twice and i absolutely went off on the manager i could get to on the phone. That weekend i brought it up to the apple store i bought it from and went off on that manager as well.

Then they were so annoyed with me probably they bought back the iBook and i bought my old powerbook for 500 dollars

 

[LethalWolfe]

Call back and reference the all the repair receipts you have. Mistakes happen and they might not have your entire repair history on file. Also, don't argue w/the first person you get on the phone. If that person can't help you ask to speak w/the manager/supervisor on duty. There is no point in yelling at the CS rep that is on the bottom rung of the ladder. Talking to a manager/supervisor can be more productive because they have have leeway to bend the rules.


Lethal

 

[AdamR01]

I have an 800MHz iBook G3. The last time I had the computer in was after I bought Tiger. The Combo Drive scratched the install DVD. So I sent it out for repair. This is after the previous repair where I requested a replacement and was denied (this was going on the 3rd time it was to be replaced) but the Product Specialist told me that if it happened again I would probably get a replacement. So I sent it in because I figured they wouldnt do anything about a combo drive replacement wise. So I was much surprised when it said Replace Logic Board on the work order. I called them back quite upset. I was nice to the first tier that answered the phone, but the second tier the Product Specialist I didnt really yell at but I asked him how this was an acceptable number of repairs for the same problem and how could I know it wouldnt fail again. I didnt really get anywhere with that but I kept him on the phone for about an hour until he essentially hung up on me. So today I called and was again polite to the first tier person and told them I would like to request a replacement. They transfered me to the Product Specialist who looked through my workorder history and basically told me that I only had 2 logic board problems and I could not get a replacement. I remained as nice as I could considering I felt like he was calling me a liar. I got his contact info and faxed him, but I havent heard back yet. Is this too long to wait?

Update: I called AppleCare and spoke to another agent. He said my case was in the Product Specialist's name and I would have to talk to him about things. I left the guy another message, I hope I hear from him tomorrow. I'm on my desktop PC and I miss F9 already 🙁 .

 

[dukeblue91]

I have an 800MHz iBook G3. The last time I had the computer in was after I bought Tiger. The Combo Drive scratched the install DVD. So I sent it out for repair. This is after the previous repair where I requested a replacement and was denied (this was going on the 3rd time it was to be replaced) but the Product Specialist told me that if it happened again I would probably get a replacement. So I sent it in because I figured they wouldnt do anything about a combo drive replacement wise. So I was much surprised when it said Replace Logic Board on the work order. I called them back quite upset. I was nice to the first tier that answered the phone, but the second tier the Product Specialist I didnt really yell at but I asked him how this was an acceptable number of repairs for the same problem and how could I know it wouldnt fail again. I didnt really get anywhere with that but I kept him on the phone for about an hour until he essentially hung up on me. So today I called and was again polite to the first tier person and told them I would like to request a replacement. They transfered me to the Product Specialist who looked through my workorder history and basically told me that I only had 2 logic board problems and I could not get a replacement. I remained as nice as I could considering I felt like he was calling me a liar. I got his contact info and faxed him, but I havent heard back yet. Is this too long to wait?

Update: I called AppleCare and spoke to another agent. He said my case was in the Product Specialist's name and I would have to talk to him about things. I left the guy another message, I hope I hear from him tomorrow. I'm on my desktop PC and I miss F9 already 🙁 .

Best thing to do is stay nice but firm.
You can also call Public Relation "408-974-2042" and complain to them about the way things are handled.
This has worked real well for quite a few people including me.

Good luck!

 

[AdamR01]

Best thing to do is stay nice but firm.
You can also call Public Relation "408-974-2042" and complain to them about the way things are handled.
This has worked real well for quite a few people including me.

Good luck!

Thanks, I'll try that if I don't hear back from anyone tomorrow.