Horrible Apple experience. Ordered iMac online, since I could no longer wait for a refresh or a redesign. I got a refurbished 27". Go get it at UPS. Get it home. turns on, nothing on screen. Display seems to be broken. Call apple. They told me to go to the Apple store and they will take care of the exchange if necessary. At the apple store they tell me that my computer doesn't exist. It's serial number isnt in the database. They told me that they cannot send it back for replacement and they suggest I do not get it repaired, but exchanged. I have to go back home with it. On the phone they keep directing my call to somebody else. They realize they sent me a wrong computer, since they have a different serial number in the database. They tell me that in order to get it replaced I need to use express lane and that they cannot do anything on the phone. Express Lane says 'We're sorry, but we are unable to complete your request at this time'. I try it few more times over few hours. Doesn't work. I call apple support back. They tell me I should return it. I asked if I can get it exchanged for a different one and they told me that that isnt possible since it is a refurbish and that they will refund me after they get the computer back. And it will probably take 3-7 days. So I again, have no computer. I am $40 bucks out for zipcar and dif. cabs that I had to take. For what? To try my luck again in 7 days? Sorry, I had to vent guys. But this was definitely the worst Apple experience I have ever had.