WORST LUCK WITH iPhone EVER!

[sako94]

Alright today i made a reservation to get a new iphone because it was turning off by it self randomly. I went to my friends house and we started to play some basketball, i get a call and the basketball hits the phone and calls i pick it up and my screen is cracked pretty bad...everythign works like no dead parts of the phone just looks ugly! do u think they will still return it? what else options do i have?

what timing.....right?

 

[neesh0]

well, I don't think they will replace it for the screen cracking, but you could still try. You may have to pay to replace the screen and your random restart problem could be fixed with a restore.

 

[Rayfire]

Alright today i made a reservation to get a new iphone because it was turning off by it self randomly. I went to my friends house and we started to play some basketball, i get a call and the basketball hits the phone and calls i pick it up and my screen is cracked pretty bad...everythign works like no dead parts of the phone just looks ugly! do u think they will still return it? what else options do i have?

what timing.....right?

Bad luck side by side, sorry to hear about that OP.

As for that cracked glass, some of the threads here indicate that you have to pay for it to get replaced, but they won't replace the whole phone.

 

[sako94]

umm around how much will it cost and like as long as i have warrenty with the price i pay they will give me a brand new one? or refurbished or just they replace the screen

 

[Rayfire]

umm around how much will it cost and like as long as i have warrenty with the price i pay they will give me a brand new one? or refurbished or just they replace the screen

A quick search through the forums yielded a lot of results but this I think has the best response.

 

[GoCubsGo]

Accidental damage is not covered even if you had an appointment to return the device in the first place.

When the basketball hit the phone did it really make a call? Impressive.

i get a call and the basketball hits the phone and calls i pick it up

 

[sparkyms]

That sucks dude. I don't think they'll replace it for nothing simply because of the screen crack. It's bad luck and all but imagine if someone came to you and said "the phone doesn't work properly, oh forget the damaged screen, it was definitely broken before that".

Would you believe them?

It just sucks and I hope they do swap it out for you, but I don't reckon they will.

 

[joelw87]

they're gonna say whatever cracked the screen, also broke the phone.

 

[harrison1000]

Alright today i made a reservation to get a new iphone because it was turning off by it self randomly. I went to my friends house and we started to play some basketball, i get a call and the basketball hits the phone and calls i pick it up and my screen is cracked pretty bad...everythign works like no dead parts of the phone just looks ugly! do u think they will still return it? what else options do i have?

what timing.....right?

Forget all that everyone has told you as you won't get a replacement, it will cost you for the screen plus the wait to get it fixed and the fault could still be there and if it is they will certainly say that the damage to the screen must have also damaged the internals. just take out an insurance policy then claim one week later that you simply lost it

 

[nimda0]

They are definitely not going to replace it for free (under warranty) if it has a cracked screen. No way....

However, they will upgrade you to another phone for 200 bucks which is standard price for getting the screen replaced.

Sorry man, that is bad luck. I would have said bad timing, but it would suck to have the screen crack regardless of when it happened.

 

[sako94]

alright guys my appointment is on sunday at 4 ill let you know what happens but the thing is mine is white 16gb 3g and i have a an eligable upgrade on my grandmas number so i can use that if worse come to worse and sell my cracked one on craigslist for like 300-400(yes i put it up just a test and i got 15 legit offers so far )


i hope they give me a new one for free though =[
apple rocks but there apple care sucks ballz lol

 

[nimda0]

alright guys my appointment is on sunday at 4 ill let you know what happens but the thing is mine is white 16gb 3g and i have a an eligable upgrade on my grandmas number so i can use that if worse come to worse and sell my cracked one on craigslist for like 300-400(yes i put it up just a test and i got 15 legit offers so far )


i hope they give me a new one for free though =[
apple rocks but there apple care sucks ballz lol

Good luck.

I've never had any issues with Apple care's policies.... just a few jerks that have no clue that work there.

I mean, realistically... no company would make money if they just let people damange the phones and bring them back... but good luck anyway.