Would i be eligible for a replacement MBP?

Discussion in 'MacBook Pro' started by ermir4444, Feb 22, 2011.

  1. ermir4444 macrumors regular

    ermir4444

    Joined:
    Oct 25, 2009
    Location:
    Toronto On
    #1
    I had my MBP repaired 3 times before for the same display issue. They ended up changing the top lid all 3 times.

    Now the trackpad is not registering most of the clicks and they told me they had to change that one 2 and that they had to keep my laptop in the store for 5 business days.

    Should i ask them to authorize me a replacement?
    Would i be eligible for one?
     
  2. electronique macrumors 6502

    Joined:
    Aug 27, 2008
    #3
    +1. Most probably get a quicker and somewhat more accurate answer, if you just call Apple.
     
  3. aaps59 macrumors regular

    aaps59

    Joined:
    Jan 19, 2010
    Location:
    NY
    #4
    You would most likely be eligible for a replacement if you had the same part replaced three times. I believe thats apples limit.
     
  4. Fubar1977 macrumors 6502a

    Fubar1977

    Joined:
    Jul 30, 2010
    Location:
    North Yorkshire, UK
    #5
    Stay calm with them and request escalation if you don`t get a satisfactory answer.
    I think I`d be wanting a replacement in your circumstances.
     

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