Would you return this Dented MacBook Air?

Discussion in 'MacBook Air' started by keystothecity, Jul 15, 2013.

  1. keystothecity macrumors member

    Joined:
    Jul 4, 2013
    #1
    Hi Guys,

    I just got my replacement MacBook Air from Apple today, and unfortunately it appears to be dented!

    I just wanted to post a picture of the dent and get some feedback from you guys whether or not I should return it? My gut instinct is to return it.


    [​IMG]
     
  2. maxosx macrumors 68020

    Joined:
    Dec 13, 2012
    Location:
    Southern California
    #2
    Apple does seem to have trouble shipping computers without significant dents, scratches or other damages that seem to slip through quality control.

    If you fail to return it you're allowing Apple to get by with shoddy QC.

    I returned my dented MBA and the scratched MBPR I got this year. Both inspected as I unboxed them in the Apple store, it saved me a trip back to the store, had I just trusted they were fine in their sealed boxes.
     
  3. Amplelink macrumors 6502a

    Joined:
    Oct 8, 2012
    #3
    The mere fact that you're coming on here to ask suggests to me that you should return it. It's clearly bugging you.
     
  4. FrancoisC macrumors 6502

    FrancoisC

    Joined:
    Jan 27, 2009
    Location:
    Montreal, Qc
    #4
    Is there any other problems? Dead pixels, loose hinge or something else?

    If yes, have the machine exchanged!

    If not, ask for a new bottom cover! :)


    Anyway, let us know what you do in the end :cool:
     
  5. MacLappy macrumors regular

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    Jul 28, 2011
    Location:
    Singapore
  6. Agent-P macrumors 68030

    Agent-P

    Joined:
    Dec 5, 2009
    Location:
    The Tri-State Area
    #6
    For something like that I'd take it back. At the very least they should replace the bottom cover for you.
     
  7. schopaia macrumors member

    schopaia

    Joined:
    Apr 14, 2010
    #7
    I would for sure, but only because I always sell my computers after 2 or 3 years and wouldn't want to have to explain it to the future buyer.
     
  8. yanksrock100 macrumors 6502a

    yanksrock100

    Joined:
    Oct 30, 2010
    Location:
    San Diego
    #8
    Yes, 100% return it. Don't settle for that, its going to bug you for the years you own the laptop.
     
  9. dukebound85 macrumors P6

    dukebound85

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    Jul 17, 2005
    Location:
    5045 feet above sea level
    #9
    How do you prove to them they did it and not you?

    They could say you caused it
     
  10. cookies! macrumors 6502

    Joined:
    Jul 3, 2011
    #10
    because if you read the post he said he unboxed it in the store

    very smart OP. I'm doing the same when mine arrives at the store, just top make sure it is undented
     
  11. Code.Red, Jul 15, 2013
    Last edited: Jul 16, 2013

    Code.Red macrumors regular

    Joined:
    Apr 18, 2010
    #11
    ^ Nowhere does it say he unboxed it in the store.

    Apple has pretty good customer service and unless there was more reason to suspect he did it himself, I bet they'd exchange it for him on the spot. This does make it important to get to the Apple store as soon as you can, though. Show up in a month complaining about the dent and they'll be a lot more likely to look at you funny.
     
  12. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #12
    If he unboxed it there in store, why didn't he swap it out then?
     
  13. cookies! macrumors 6502

    Joined:
    Jul 3, 2011
    #13
    oops I read the post below him
     
  14. TC25 macrumors 68020

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    Mar 28, 2011
    #14
    Where's the dent?
     
  15. polee macrumors 6502a

    polee

    Joined:
    Jul 22, 2008
    #15
    Bring it back as soon as possible and get it replaced.
     
  16. cledet macrumors regular

    cledet

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    Mar 26, 2012
    Location:
    San Francisco, CA
  17. ValSalva macrumors 68040

    ValSalva

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    Jun 26, 2009
    Location:
    Burpelson AFB
    #17
    Usually Macs are packed pretty well. What did the box look like? :eek:
     
  18. keystothecity thread starter macrumors member

    Joined:
    Jul 4, 2013
    #18
    The box had now visible damage on it, which is why I was surprised to discover the dent. I spoke with Apple this morning and they are going to issue me a replacement unit.

    Not exactly fun to deal with when you have a custom configuration model though. It means I have to wait for a new one to ship from China!
     
  19. sonicrobby macrumors 68020

    sonicrobby

    Joined:
    Apr 24, 2013
    Location:
    New Orleans
    #19
    I said the same thing at first, its more toward the upper right of the image. A small crevice dent.
     
  20. maxgts macrumors newbie

    Joined:
    Jul 16, 2013
    #21
    Maybe someone on the assembly line in China possibly dropped the cover and didn't want to discard and report it.
     
  21. TheRealDamager macrumors 65816

    Joined:
    Jan 5, 2011
    #22
    I wouldn't return it, because you'll create your own dent just like in before long, but if it's bothering you, then go ahead.
     
  22. travod macrumors member

    Joined:
    Jun 10, 2013
    #23
    I don't know what hell you put your laptops through but my 2008 Unibody be lookin' fine to this day. Mm!
     
  23. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #24
    No, keep it.

    That dent gives your MBA more character. :cool:
     
  24. Fifteen20s macrumors regular

    Joined:
    Jun 9, 2012
    #25
    If I opened a new product and it was dented, I would return it.

    However, think of this ..... If you are the kind of person that places high value in a Samsung screen or SSD, you may check those components and see what you have.


    If you have the screen / SSD you want, can you live with a dent???
     

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