My Mini has decided to turn off every so often. Resetting the PMU has no effect, only unplugging the brick for 15 minutes seems to resolve the problem. So I call Applecare to see if I can get them to send me a replacement brick to prove that it's the cheap external part, or discover if it will be a system repair to get at the insides of my Mini. 46 minutes later (actually 1:15:00 later since I waited on hold for 30 minutes last night never getting through) I have spoken to a nice guy in the Philippines who made me run disk utility. Now I'm on hold for the product specialist. I live over an hour from the nearest Apple service site so I was hoping a quick phone call would save me the two hours+ of driving back and forth. Guess not. Apple REALLY needs to update their tech support methods. I used to work in tech support (and not as a front line agent) for one of the top 2 computer companies, and managers would have been executed publicly if wait times hit 15 minutes, let alone 45+. So, to the point... Is there a key word or method you can use to bypass this awfulness when you are pretty sure that you have a defective power brick?