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WOW! FedEx delivered my almost 3,000 macbook pro to the wrong house???

M

maf2k8

macrumors 6502
Original poster
Jul 14, 2009
316
0
Was sceduled to be delivered on Tuesday ( tomorrow ) i check the tracking and its out for delivery...AWESOME!

hour or 2 goes by and it says delivered, by a name i have never heard.. ( i live in a 3 flat apartment and nobody by that name lives here..

I call FedEx and looks like the dropped it off to someone who has a TOTALLY different name then i do at a totally different address ( next town over )

How the HELL does FedEx do something so stupid?

When this guy opens up that box and sees and brand new Macbook Pro, you really think he is going to return that back to the FedEx guy? Really???

They say they plan to pick it back up at 1 and deliver it to me..

Do these idiots read shipping labels? or signatures?
 
These things happen. Just make sure you check the packaging really well when it does get delivered to you. If something is wrong with the machine I'm sure that FedEx and Apple will make it right for you.
 
Yeah i spoke with FedEx and Apple, Apple was very helpful and said if i did not have it returned to me within 48 hours they would send a replacement ASAP.

I just cannot believe FedEx..The have the correct name and address on file and on the box...How did the driver do something like this? Do they even look at the name or address these days?

I will be SHOCKED if the person who received it answers the door and returns it.
 
Human flaws, human error.

98% of us are mentally retarded to varying degrees one way or another anyway. Just because people function in society doesn't mean they're not kinda retarded in certain ways.

When you go around delivering hundreds of packages all day everyday your brain will end up taking shortcuts because of the tedious monotany.
 
maf2k8 said:
Yeah i spoke with FedEx and Apple, Apple was very helpful and said if i did not have it returned to me within 48 hours they would send a replacement ASAP.

I just cannot believe FedEx..The have the correct name and address on file and on the box...How did the driver do something like this? Do they even look at the name or address these days?

I will be SHOCKED if the person who received it answers the door and returns it.
Click to expand...

What makes you think that person wouldn't return it? If FedEx delivers an item to the wrong address, and they have the name and address and a signature, what do you think that person is going to do? Wait until they are taken to court? Do you think Apple and/or FedEx will just let them keep that computer?
 
It happens.

FedEx delivered an item of mine to the local Apple store. I called and complained, the located it, and FedEx had it to me the same day.

I've had stuff left at my house and my stuff left at neighbors' houses and in every instance the packages got to where they were supposed to go without incident.
 
One of my neighbors ordered an engagement ring for Valentine's Day this year and FedEx screwed up the delivery. My neighbor knocked on every door on the street that evening trying to find where they delivered it to and the following day the FedEx driver did the same. I have to say the driver was absolutely white as a ghost by the time he got to my door so I definitely got the the impression that FedEx takes this sort of thing extremely seriously.

I'd bet the only person here who really needs to be worried about this is the FedEx driver who screwed up (or perhaps a screw up at the sorting facility). At the very least you'll get a replacement shipped to you and you'll have to wait a few extra days for it. That is, of course, assuming FedEx gets the delivery right the second time.
 
gnasher729 said:
What makes you think that person wouldn't return it? If FedEx delivers an item to the wrong address, and they have the name and address and a signature, what do you think that person is going to do? Wait until they are taken to court? Do you think Apple and/or FedEx will just let them keep that computer?
Click to expand...

In todays world, You would be surprised!

I once sold on Ebay, and the person at FedEx ( i used them back then because they were cheaper ) the swapped the labels, So item A when to buyer B and item B to buyer A... Well since item A was a EXPENSIVE item, the buyer did not want to return it and said, well FedEx messed up, not my problem and it was a all out war...

I once had a box of diapers taken from my front porch ( that Ensenda, a real horrible shipping company ) because i use to order diapers for my son off Amazon..

You would be surprised.. The only thing that "looks good" is it says delivered to ( shipping/receiving ) and it has a name of the person who signed for it, so i am hoping its a business, better chance i will get it back, untouched..
 
I've had hardware I ordered delivered to other places – in every case the shipping company worked their tails off to find it, and I generally got it that same day or the next one. Sucks when it happens to you, but at least they work to make the situation right.
 
you gotta think that with FedEx making over 2 million shipments per day that one or two will get messed up. Im sure that your situation will be resolved. Those drivers have a tough job and im sure he or she didnt do it on purpose. Cut them a little slack:)
 
ViciousShadow21 said:
you gotta think that with FedEx making over 2 million shipments per day that one or two will get messed up. Im sure that your situation will be resolved. Those drivers have a tough job and im sure he or she didnt do it on purpose. Cut them a little slack:)
Click to expand...

Sometimes there's no excuse for poor attention to detail especially when its supposed to be part of your paid profession. Wrong name, wrong house, wrong town... now that's pretty damn poor!
 
bigjobby said:
Sometimes there's no excuse for poor attention to detail especially when its supposed to be part of your paid profession. Wrong name, wrong house, wrong town... now that's pretty damn poor!
Click to expand...

right and im sure that if the delivery driver in question made a lot of mistakes everyday he would be fired by FedEx.

i believe that people should give these guys the benefit of the doubt. he made a mistake and for all we know its the only one that he has ever made. should he be crucified for it? i think not!

just for the record, i myself am not or in anyway asscociated with FedEx or any other delivery service haha
 
Similar thing happened to me a few years ago.

I bought a used Mac Pro and 30" ACD and was tracking the delivery. It was through someone I knew in another city who helped me make the purchase, but I was pretty nervous because, even though it was a very good deal (which made me nervous too!) I paid with a wire transfer and didn't really know the seller beyond my friends experience. And for me, it was a lot of money.

I stayed home that day specifically to receive the delivery. It was getting later into the day when I re-checked the tracking number and was completely stunned to see it was delivered. After much confusion, phones calls to FedEx, running around to other houses in the neighborhood, it was determined that it was dropped off at a business a few miles away.

I drove like a crazy person to get to this business before they closed for the weekend (it was a Friday) and made it just in time. They too had just received a huge order of Mac Pro's that were stacked up in the reception area. Again, after more confusion, calls to FedEx, proof of my ID, etc. I loaded the boxes in my car and headed home.

My real question to FedEx (unanswered) was how it was possible to scan the barcode in to confirm delivery and not see it was for a different customer? Different number of boxes for the business, a second signature, etc.

I got lucky that it didn't just disappear from there over the weekend and left me with no money or computer.
 
bigjobby said:
Sometimes there's no excuse for poor attention to detail especially when its supposed to be part of your paid profession. Wrong name, wrong house, wrong town... now that's pretty damn poor!
Click to expand...

This has nothing to do with that.

By the way just judging by that post I can tell what type of person you are and I don't like your tone.

Attention to detail is one thing, but you're talking about a massively reproduced service daily. There are thousands and thousands of these people who are hired to do this repetitively monotnous job.

Attention to detail is important if you're, let's say an astronaut. But then again they get paid millions and there are only a few.

These FedEx delivery drivers are mostly average citizens with medium incomes. The people who are perfectly analytical at all seconds of their lives and graduated from Harvard don't become delivery drivers, they become something more complicated and get paid more.

So even if you hire a guy who the 1st three years of his job is perfect, in that fourth year he may get burned out and lose some of his flawlessness.

Maybe depression, maybe hopelessness, boredom, monotony.

Communism is supposed to be perfect too.

Keep in mind that there are thousands, so even if some are perfect, not all 100% are. You try starting a cOmpany and finding good people to work at medium wages. It's a challenge all in of itself.

The way you also embellished it shows that you are clearly a creepy hater.

Wrong town, wrong name, wrong city. Like as if he did 3 things wrong. Um I'm sure the error didn't occur like that and there was probably a logical explanation for the error. So that extra layer of hate was completely unjustified.
 
Bobby Corwen said:
This has nothing to do with that.

By the way just judging by that post I can tell what type of person you are and I don't like your tone.

Attention to detail is one thing, but you're talking about a massively reproduced service daily. There are thousands and thousands of these people who are hired to do this repetitively monotnous job.

Attention to detail is important if you're, let's say an astronaut. But then again they get paid millions and there are only a few.

These FedEx delivery drivers are mostly average citizens with medium incomes. The people who are perfectly analytical at all seconds of their lives and graduated from Harvard don't become delivery drivers, they become something more complicated and get paid more.

So even if you hire a guy who the 1st three years of his job is perfect, in that fourth year he may get burned out and lose some of his flawlessness.

Maybe depression, maybe hopelessness, boredom, monotony.

Communism is supposed to be perfect too.

Keep in mind that there are thousands, so even if some are perfect, not all 100% are. You try starting a cOmpany and finding good people to work at medium wages. It's a challenge all in of itself.

The way you also embellished it shows that you are clearly a creepy hater.

Wrong town, wrong name, wrong city. Like as if he did 3 things wrong. Um I'm sure the error didn't occur like that and there was probably a logical explanation for the error. So that extra layer of hate was completely unjustified.
Click to expand...

i tried to put it in a nicer way haha but…yes exactly.
 
Bobby Corwen said:
This has nothing to do with that.

By the way just judging by that post I can tell what type of person you are and I don't like your tone.

Attention to detail is one thing, but you're talking about a massively reproduced service daily. There are thousands and thousands of these people who are hired to do this repetitively monotnous job.

Attention to detail is important if you're, let's say an astronaut. But then again they get paid millions and there are only a few.

These FedEx delivery drivers are mostly average citizens with medium incomes. The people who are perfectly analytical at all seconds of their lives and graduated from Harvard don't become delivery drivers, they become something more complicated and get paid more.

So even if you hire a guy who the 1st three years of his job is perfect, in that fourth year he may get burned out and lose some of his flawlessness.

Maybe depression, maybe hopelessness, boredom, monotony.

Communism is supposed to be perfect too.

Keep in mind that there are thousands, so even if some are perfect, not all 100% are. You try starting a cOmpany and finding good people to work at medium wages. It's a challenge all in of itself.

The way you also embellished it shows that you are clearly a creepy hater.

Wrong town, wrong name, wrong city. Like as if he did 3 things wrong. Um I'm sure the error didn't occur like that and there was probably a logical explanation for the error. So that extra layer of hate was completely unjustified.
Click to expand...


WOW, Did you have your morning coffee yet?

anyways, the FedEx driver just dropped it off and it seems untouched.. She acted as though i didn't know, so i said " Glad you found it" she said, OH? Oh yeah.... Just one of those days, sorry!

sorry, i can understand something being left at a door step, or wrong apartment or something of the sort... but different city? Address? and name? When the box has 2 labels and there handhelds ALSO have the correct address and name, its a bit uncalled for..just my 2 cents..
 
maf2k8 said:
WOW, Did you have your morning coffee yet?

anyways, the FedEx driver just dropped it off and it seems untouched.. She acted as though i didn't know, so i said " Glad you found it" she said, OH? Oh yeah.... Just one of those days, sorry!

sorry, i can understand something being left at a door step, or wrong apartment or something of the sort... but different city? Address? and name? When the box has 2 labels and there handhelds ALSO have the correct address and name, its a bit uncalled for..just my 2 cents..
Click to expand...

some people react strongly to this type of thing. and to be honest i totally agree and understand his reaction. i dont know what you do for a living but unless you are a delivery driver yourself you saying that this mistake is uncalled for is not right

you gotta think that honestly, how much did it put you out?
 
Bobby Corwen said:
Attention to detail is important if you're, let's say an astronaut. But then again they get paid millions and there are only a few.
Click to expand...

I hope that's hyperbole.

Astronauts are government employees classified as either GS-12 or GS-13. They make between $65k and $100k/year.
:rolleyes:
 
Fedex does this quite frequently. I lived in a house that had a 336 address, and my stuff would always get dropped off at the next street over, that had a 336 numbered house. Every time I was waiting for a shipment, I had to tell the neighbors to please let me know if my stuff arrived. lol :D
 
codymac said:
I hope that's hyperbole.

Astronauts are government employees classified as either GS-12 or GS-13. They make between $65k and $100k/year.
:rolleyes:
Click to expand...

Unless they are military, in which case they get military pay for their rank / specialty.
 
maf2k8 said:
In todays world, You would be surprised!

I once sold on Ebay, and the person at FedEx ( i used them back then because they were cheaper ) the swapped the labels, So item A when to buyer B and item B to buyer A... Well since item A was a EXPENSIVE item, the buyer did not want to return it and said, well FedEx messed up, not my problem and it was a all out war...
Click to expand...

Of course there will always be some idiot who tries it on. I bet he didn't succeed, right? (A very fresh case in the UK: Bank made a mistake and put £100,000 into a couple's account. They waited a year, then they started spending it. Bank figured out what happened after more than a year. They went to court and were convicted for theft, and had to sell their home to pay the money back).
 
codymac said:
I hope that's hyperbole.

Astronauts are government employees classified as either GS-12 or GS-13. They make between $65k and $100k/year.
:rolleyes:
Click to expand...

That doesn't take into consideration the money earned from Tang endorsements, or the stuff they swipe from the spacecraft to sell on ebay.
 
maf2k8 said:
WOW, Did you have your morning coffee yet?

anyways, the FedEx driver just dropped it off and it seems untouched.. She acted as though i didn't know, so i said " Glad you found it" she said, OH? Oh yeah.... Just one of those days, sorry!

sorry, i can understand something being left at a door step, or wrong apartment or something of the sort... but different city? Address? and name? When the box has 2 labels and there handhelds ALSO have the correct address and name, its a bit uncalled for..just my 2 cents..
Click to expand...

Lol I'm glad they brought it to you.

I didnt mean to come off all random latching in to such a small general comment like that. It was more like I couldn't explain it in any fewer words or sentences than that so it seemed aggressive because of the ccomplex thing I was trying to convey.

It's also a hot button topic for me: hatred.

If I were to take an educated guess I would assume that what happened is that since they use lists, it was probably a matter of grabbing the wrong box associated with their list as opposed to a matter of looking at the label and reading the address number wrong on the box itself on some dyslexia type thing.

So maybe they read it earlier on their truck and associated it with the wrong line item in their organizational system.

It's not like some guy grabbed the box, looked at the label, and then DDDUUUUUUUURRRHHHHHHHH, suddenly had a mental breakdown and walked up to the wrong house in a different city completely ignorant to where he was and what he was doing.

The package was delivered safely I'm glad.

The American People have spoken.
 
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