Wow thanks apple for no service

Discussion in 'iPhone' started by ap105, Mar 17, 2011.

  1. ap105 macrumors regular

    Joined:
    Mar 17, 2011
    #1
    So I went into my apple store to get my iPhone replaced since the batter life is starting to go bad. But apple genius says no nothing wrong, but I can replace the battery for you. So I said fine took them 20mins. So the new battery, I get home plug it in for a charge and I see a 'no service' on the top. So with that I did a network reset, a full restore but no fix. Called apple no help since it's hardware. So still I have No Service on my phone. Thanks apple! So pretty much I have a iPod touch currently since they probably messed something up while installing the new battery.

    So what you guys think I should do? Ask for credit to AT&T account? Get a replacement phone?
     
  2. seajay96 macrumors 6502

    Joined:
    Jun 26, 2010
    #4
    I have a few doubts concerning your story (why would they give you a battery with no charge? why would you not try the phone in the store to make sure it works? do they even change batteries at an Apple store?), but if what you are saying is entirely correct, just take the phone back to Apple and I'm sure they will take care of you.
     
  3. nukem170 macrumors member

    Joined:
    Feb 14, 2011
    #5
    LMAO. Since when does apple replaces batteries in their stores? What they do is take your phone and give you another. And even if they DID put a new battery, that new battery would have a charge to begin with so you should have been able to turn it on while you were still in the store. LOL. :rolleyes::rolleyes:
     
  4. batman75 macrumors 6502

    Joined:
    Apr 15, 2010
    #6
    Actually they do replace batteries and screens in the store. What you are saying was true about 4 years ago, but about a couple of years ago they realized it made sense to replace batteries and screens.
     
  5. ap105 thread starter macrumors regular

    Joined:
    Mar 17, 2011
    #7
    I guess the apple rep didn't wanna replace the phone. But they really did change the battery cost is like $80 but they said it's under warranty. And after they gave it to me they said it's not charged. so that's why I couldn't turn it on at the store. Had to wait till I got home and by then store was closing.

    Yeah I also was surprised when the rep said we will replace the battery. Didn't thought they did that, but they also no give out refurbished phones they told me all the ones they swap out with are new.
     
  6. Hook'Em2006 macrumors 6502

    Joined:
    Sep 9, 2009
    Location:
    Plano, TX
    #8
    So if I understand you correctly AT&T owes you a refund because apple messed up?

    Next time my battery dies I am demanding a refund for services I couldn't use!!!!
     
  7. elan123 macrumors 6502

    Joined:
    Jan 26, 2011
    #9
    this is fiction...
     
  8. ap105 thread starter macrumors regular

    Joined:
    Mar 17, 2011
    #10
    Battery didn't die. The replacement battery apple put in was dead to began with. I get home charge it after a while, I see 'no service' on top. Wth? So I think apple messed something up while replacing changing batteries. My guess is the antenna.

    With that why don't you think AT&T should credit me? Not that I care but would be nice to save some money. AT&T and apple are both "partners". So shouldn't apple do something on there end?
     
  9. PaulyD macrumors 6502

    Joined:
    Nov 16, 2010
    Location:
    UK
    #11
    Apple will do something if you take it back to them for them to fix it...
     
  10. walie macrumors 6502a

    Joined:
    Nov 15, 2010
    #12
    i guess you didn't tip the apple geniuses then
     
  11. Dreamo84 macrumors newbie

    Joined:
    Mar 18, 2011
    #13
    Could be an At&t problem, doesnt their service generally suck all the time anyways?
     
  12. kkat69 macrumors 68020

    kkat69

    Joined:
    Aug 30, 2007
    Location:
    Atlanta, Ga
    #14
    No point in bringing it up since it's in the past (but I'm going to lol) but you CAN get them to plug it in and test it with the power cable attached in store.

    I've done this with my wife's phone. The guy plugged it in, waited for the screen to come up.
     
  13. iSee macrumors 68040

    iSee

    Joined:
    Oct 25, 2004
    #15
    Seems really clear to me what you should do:

    Take the phone back to the Apple store and ask them to fix the problem. If they can't fix it onsite while you wait, I'd want a loaner phone while it is being fixed. Apple broke it, so Apple needs to fix it.
     
  14. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #16
    They will just swap the phone probably.
    Go back to Apple.
     
  15. Interstella5555 macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #17
    Arena sure you actually went to an Apple store? Short of replacing the back glass, no store would "repair" your phone in the way you described, their policy is to give you a replacement.
     
  16. Kebabselector macrumors 68030

    Kebabselector

    Joined:
    May 25, 2007
    Location:
    Birmingham, UK
    #18
    I've had a screen replacement while I waited. Chances are they just replaced the back of the phone (for the OP) as they have replacement screens and backs in store. Other times they've just swapped it.
     
  17. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #19
    Fake story is fake.

    Apple always test iPhone with customers after repair / replacement.


    Exactly.
     

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