Wrapsol for Macbook Air Replacement

[AstroCp]

Hi, I've got the wrapsol for my Macbook Air 11". However, due to faulty screen, I had to send it in for repair. As a result, I had to remove the wrapsol shield and it was contaminated with dirt. I've read that the wrapsol shield comes with lifetime warranty and have been trying in vain to contact wrapsol regarding the replacement. They just ignore all the email enquiries about the replacement.

I would like to know if you guys have encountered such treatment from wrapsol? I'm very disappointed with the way wrapsol handled this incident and am apprehensive about getting any wrapsol product in the future.

They were so prompt to reply to my email before I got the wrapsol for my Macbook Air and Macbook Pro. However, the after sales is just down the pit.

Any advice as to what avenues I can turn to regarding this incident?

 

[TheRealDamager]

Hi, I've got the wrapsol for my Macbook Air 11". However, due to faulty screen, I had to send it in for repair. As a result, I had to remove the wrapsol shield and it was contaminated with dirt. I've read that the wrapsol shield comes with lifetime warranty and have been trying in vain to contact wrapsol regarding the replacement. They just ignore all the email enquiries about the replacement.

I would like to know if you guys have encountered such treatment from wrapsol? I'm very disappointed with the way wrapsol handled this incident and am apprehensive about getting any wrapsol product in the future.

They were so prompt to reply to my email before I got the wrapsol for my Macbook Air and Macbook Pro. However, the after sales is just down the pit.

Any advice as to what avenues I can turn to regarding this incident?

Have you submitted a warranty email through the section of their website? I've used the lifetime warranty once and got a very quick response.

 

[Geekbabe]

I have a Wrapsol on my Air and I love it.

I'm kind of wondering how Wrapsol is responsible to replace a skin that was working well? It's not their fault that your computer was defective or damaged and I figured this skin was a one time deal, apply it, leave it on for the life of the computer?

Editing just to say that my question isn't meant to be snarky.

 

[alphaod]

I'm kind of wondering how Wrapsol is responsible to replace a skin that was working well? It's not their fault that your computer was defective or damaged and I figured this skin was a one time deal, apply it, leave it on for the life of the computer?

I can't really comment on Wrapsol, but with Zagg (and their InvisibleShield), you can contact them and they will send you a replacement film under any condition, be it damaged, dirty, etc.; I would imagine Wrapsol would offer a similar service seeing the films are worth nothing—and odds are you have to pay shipping, so they recuperate the cost of the film when you pay for shipping.

 

[TheRealDamager]

I have a Wrapsol on my Air and I love it.

I'm kind of wondering how Wrapsol is responsible to replace a skin that was working well? It's not their fault that your computer was defective or damaged and I figured this skin was a one time deal, apply it, leave it on for the life of the computer?

Editing just to say that my question isn't meant to be snarky.

They offer a replacement if you need to have your machine serviced. I've used it before.

 

[AstroCp]

Have you submitted a warranty email through the section of their website? I've used the lifetime warranty once and got a very quick response.

I wrote to them but got no response at all? I've been trying to get them through email or even their website feedback etc but to no avail.

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Quote:
Originally Posted by Geekbabe
I have a Wrapsol on my Air and I love it.

I'm kind of wondering how Wrapsol is responsible to replace a skin that was working well? It's not their fault that your computer was defective or damaged and I figured this skin was a one time deal, apply it, leave it on for the life of the computer?

Editing just to say that my question isn't meant to be snarky.
They offer a replacement if you need to have your machine serviced. I've used it before.

They offer a replacement if you need to have your machine serviced. I've used it before.

That's correct, it's stated on their website that the warranty covers replacement should your machine need to be send in for repair. That's what I've been trying to contact them about?

 

[TheRealDamager]

You don't need to speak to anyone - just go here:

https://www.wrapsol.com/en_US/Footer+Navigation/warranty.aspx

and click the "Order Replacement" button.

 

[psxp]

the original poster was asking the question:

"Has anyone had problems getting a reply from Wrapsol"

Commentary on why he needs a replacement is not the question here!

 

[TheRealDamager]

the original poster was asking the question:

"Has anyone had problems getting a reply from Wrapsol"

Commentary on why he needs a replacement is not the question here!

Actually my post is right ON topic. He can click that link, explain why he needs the replacement, and start the process automatically. The point is - he doesn't NEED to speak to anyone.

 

[ZipZap]

There's a phone number posted right on the site.

 

[vertigoxcured]

i too just had to remove my wrapsol due to repair issues and i googled it and it says that if the wrap becomes contaminated with dirt just rinse it under water and let dry before applying it back to the computer. i have only just removed mine and havent had a chance to put it back on yet. i know this was posted in feb but just in case you ever need to remove it again!