iPad Wrong iPad Air Case

Discussion in 'iPad Accessories' started by stridemat, Sep 15, 2015.

  1. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #1
    So, while I'm partly to blame I would like your thoughts on what you think my chances are.

    I recently brought an iPad Air case (this is what the receipt says) from an American Apple Store while on vacation.

    I open it up in America and it all looks good so I dispose of the packaging.

    I get home to the UK and insert my iPad into the case and it doesn't fit. The case is for an Air 2 (doh!).

    What's annoying is that the man at the Apple Store handed me the case from out the back in the particular colour I wanted as it wasn't out front.

    What do we think of the likelihood for a swap will be in a UK store?
     
  2. techno-Zen macrumors 6502

    Joined:
    Apr 27, 2015
    #2
    I'd try all stores near you until you get it taken care of. Some employees/stores are more strict.

    Do you have an emailed receipt?
     
  3. stridemat thread starter Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #3
    Yes I do, though it says Apple iPad Air case the one I have is for an Air 2.

    I'm going to head down to an Apple Store over the weekend and see what happens. I may give them a call too.
     
  4. stridemat thread starter Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #4
    Success!

    I took the opportunity as I was passing an Apple Store. After some discussion between the Employee and Manager a replacement case appeared.

    Great customer service as always Apple!
     

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