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Wrong MBP Sent - Advice

M

maverick34

macrumors newbie
Original poster
Jul 2, 2011
6
0
South Coast UK
Not the best start on my conversion to Apple.

I ordered a MBP with a Glossy screen but have been sent one with a Matte screen. Spoke to the local reseller, from whom I ordered it, and they advise that i need to send it back before Apple will build me a new one.

I have two issues
1) More delay
2) Before I noticed the screen difference I loaded some work data onto it and it won't be good enough to just delete it before sending it back. I need to erase it. I guess there are tools out there where I can boot from a CD and write 1's & 0's but would welcome suggestions.

Has anyone else had this issue and got Apple to send a fresh version before sending the old one back? Especially interested if you have done this and in the UK?
 
Why did you load your work data onto it knowing they had sent you the wrong model/spec which you would have to return..? :rolleyes:

Just do a system restore from the Snow Leopard disc, formatting in the process.

You could press your reseller for a loaner until you receive the correct order, but tbh, they are within their rights to wait for you to send that one back before you get the right one. Next time buy direct.:cool:
 
1. Keep it, the matte screen is a much better viewing experience in the various lighting conditions a portable computer will be used in. Also the matte screen is usually a more expensive option. You have saved money. Congrats!

2. You can often talk to apple and get them to build and send you the new computer so you will not miss work due to their fault if purchased from the online apple store, many have got permission to send in the faulty configuration after the replacement has arrived. But as you have noted the local reseller is a separate seller so this perhaps is not relevant in your situation.

3. When you send it in just erase your own documents. Apple will reimage the computer before resale. Just think about the backlash if a computer was sold with porn or whatever to a customer. The computer will be reimaged. Better to leave it as it is if it's not classified data.

4. For ease of mind with classified data just put in the osx install cd and do a reinstall with a wipe option before.
 
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Frosticus said:
Why did you load your work data onto it knowing they had sent you the wrong model/spec which you would have to return..? :rolleyes:

Just do a system restore from the Snow Leopard disc, formatting in the process.

You could press your reseller for a loaner until you receive the correct order, but tbh, they are within their rights to wait for you to send that one back before you get the right one. Next time buy direct.:cool:
Click to expand...

Being new to Mac's I didn't know the in's and out's to their design;)

Suspect it was Apples cock-up although the reseller would say that!
 
maverick34 said:
Before I noticed the screen difference I loaded some work data onto it and it won't be good enough to just delete it before sending it back.
Click to expand...
How did you not notice the difference? The glossy version has a black border with a glass screen and the matte has a silver boarder with a plastic screen. Not to be insulting, but you really should know something about the product you are buying so you know what to expect.
 
Resist said:
How did you not notice the difference? The glossy version has a black border with a glass screen and the matte has a silver boarder with a plastic screen. Not to be insulting, but you really should know something about the product you are buying so you know what to expect.
Click to expand...

I'll ignore your reply and read it as "Welcome to the forum"
 
Last edited by a moderator:
I'd also be inclined to keep it - the AG option costs more for a start! Is there any reason you need the gloss?
 
stop whining and keep it. you got a better configuration then u originaly ordered.

be happy. cause id flip out LOL at the reseller as they sent me a more expensive machine lol
 
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In disk utility you can make a 7 or 35 pass erase. No extra software necessary. Just exchange it. Apple is usually quick
 
If you want the other computer, then send it back and ask to be compensated.

As for wiping the disk, put in your Snow Leopard Mac OS disk that came with the Mac, and run Disk Utility. Back up anything you need off the brand new computer, and then wipe the hard drive. You can do this by "Erasing" the disk. Make sure you use the security options to at least do a single-pass 0 write to the disk. This will wipe out most of your data securely and will take a couple hours. If you want a department-of-defense level of security, run the 3-pass or 7-pass wipe, but that could take up to 24 hours to run. Note that formatting the disk isn't enough to wipe out your data.

After you wipe the disk, reinstall Mac OS from the Snow Leopard install disk. Mail it back. Done.
 
Oh wow.... about the two different screens on MBP. I didn't know there was a difference. I wanted the white MacBook, it wasn't in stock where we went (Either store we tried. We tried two.) But wound up with my MBP. It's been running great except for a slight wzzzz sound now. Wich just may be the fan noise that I don't hear normally because of the constant noise factor at my house. (BTW. Even with that fan 'wzzz' my overall temperature of my MBP is very low. :) At the moment, its 51 degrees ferenheit. No complaints.)
 
go to the nearest apple store show your receipt and change the display. Also the anti-glare display is more expensive. Enjoy it.
 
randomrazr said:
stop whining and keep it. you got a better configuration then u originaly ordered.

be happy. cause id flip out LOL at the reseller as they sent me a more expensive machine lol
Click to expand...
Really stop whining? He ordered a product and didn't receive that product. He has every reason to be concerned about how his situation can be resolved.

I also prefer the glossy screen. I realize that in a good portion of situations the glare can be an annoyance but you cant argue with how the glossy screen makes colors "pop". If you position yourself strategically in class, library, etc. you wont have a glaring issue however that may be more than what many people would like to go through. End of the day its personal preference and say someones opinion is wrong because they do not share yours is small minded.
 
^That's true to a certain extent. If you find yourself needing to read e-books or what have you for school however, you'll be staring at your monitor for hours on end. I have found that I actually read faster on my antiglare matte screen than I do printed paper (which is kind of odd.) If you think you're going to be staring at the screen for hours a day, I would -highly- suggest keeping the antiglare.
 
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