Wrong MBP Sent - Advice

Discussion in 'MacBook Pro' started by maverick34, Jul 12, 2011.

  1. maverick34 macrumors newbie

    Joined:
    Jul 2, 2011
    Location:
    South Coast UK
    #1
    Not the best start on my conversion to Apple.

    I ordered a MBP with a Glossy screen but have been sent one with a Matte screen. Spoke to the local reseller, from whom I ordered it, and they advise that i need to send it back before Apple will build me a new one.

    I have two issues
    1) More delay
    2) Before I noticed the screen difference I loaded some work data onto it and it won't be good enough to just delete it before sending it back. I need to erase it. I guess there are tools out there where I can boot from a CD and write 1's & 0's but would welcome suggestions.

    Has anyone else had this issue and got Apple to send a fresh version before sending the old one back? Especially interested if you have done this and in the UK?
     
  2. Frosticus macrumors 6502a

    Frosticus

    Joined:
    Oct 4, 2010
    Location:
    Bristol, UK
    #2
    Why did you load your work data onto it knowing they had sent you the wrong model/spec which you would have to return..? :rolleyes:

    Just do a system restore from the Snow Leopard disc, formatting in the process.

    You could press your reseller for a loaner until you receive the correct order, but tbh, they are within their rights to wait for you to send that one back before you get the right one. Next time buy direct.:cool:
     
  3. Frosties, Jul 12, 2011
    Last edited: Jul 12, 2011

    Frosties macrumors 6502a

    Frosties

    Joined:
    Jun 12, 2009
    Location:
    Sweden
    #3
    1. Keep it, the matte screen is a much better viewing experience in the various lighting conditions a portable computer will be used in. Also the matte screen is usually a more expensive option. You have saved money. Congrats!

    2. You can often talk to apple and get them to build and send you the new computer so you will not miss work due to their fault if purchased from the online apple store, many have got permission to send in the faulty configuration after the replacement has arrived. But as you have noted the local reseller is a separate seller so this perhaps is not relevant in your situation.

    3. When you send it in just erase your own documents. Apple will reimage the computer before resale. Just think about the backlash if a computer was sold with porn or whatever to a customer. The computer will be reimaged. Better to leave it as it is if it's not classified data.

    4. For ease of mind with classified data just put in the osx install cd and do a reinstall with a wipe option before.
     
  4. maverick34 thread starter macrumors newbie

    Joined:
    Jul 2, 2011
    Location:
    South Coast UK
    #4
    Being new to Mac's I didn't know the in's and out's to their design;)

    Suspect it was Apples cock-up although the reseller would say that!
     
  5. Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #5
    How did you not notice the difference? The glossy version has a black border with a glass screen and the matte has a silver boarder with a plastic screen. Not to be insulting, but you really should know something about the product you are buying so you know what to expect.
     
  6. maverick34, Jul 12, 2011
    Last edited by a moderator: Jul 12, 2011

    maverick34 thread starter macrumors newbie

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    Jul 2, 2011
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    South Coast UK
    #6
    I'll ignore your reply and read it as "Welcome to the forum"
     
  7. peskaa macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #7
    I'd also be inclined to keep it - the AG option costs more for a start! Is there any reason you need the gloss?
     
  8. EEXOOO macrumors regular

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    Aug 1, 2009
  9. Pentad macrumors 6502a

    Pentad

    Joined:
    Nov 26, 2003
    Location:
    Indiana
    #9
    Sorry, I have to disagree with my distinguished colleagues here:

    Glossy > AG
    :)
     
  10. randomrazr macrumors 65816

    Joined:
    Jan 1, 2011
    #10
    stop whining and keep it. you got a better configuration then u originaly ordered.

    be happy. cause id flip out LOL at the reseller as they sent me a more expensive machine lol
     
  11. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #11
    This. Send it back, OP!
    Oh and ask for something in the way of 'compensation'. I got a free Magic Mouse when my MBP was delivered 3 days late :D
     
  12. rikscha macrumors 6502a

    Joined:
    Mar 8, 2010
    Location:
    London
    #12
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    In disk utility you can make a 7 or 35 pass erase. No extra software necessary. Just exchange it. Apple is usually quick
     
  13. Rectified^ macrumors newbie

    Joined:
    Jun 15, 2011
    #13
    If you want the other computer, then send it back and ask to be compensated.

    As for wiping the disk, put in your Snow Leopard Mac OS disk that came with the Mac, and run Disk Utility. Back up anything you need off the brand new computer, and then wipe the hard drive. You can do this by "Erasing" the disk. Make sure you use the security options to at least do a single-pass 0 write to the disk. This will wipe out most of your data securely and will take a couple hours. If you want a department-of-defense level of security, run the 3-pass or 7-pass wipe, but that could take up to 24 hours to run. Note that formatting the disk isn't enough to wipe out your data.

    After you wipe the disk, reinstall Mac OS from the Snow Leopard install disk. Mail it back. Done.
     
  14. a-m-k macrumors 6502a

    a-m-k

    Joined:
    Sep 3, 2009
    #14
    Oh wow.... about the two different screens on MBP. I didn't know there was a difference. I wanted the white MacBook, it wasn't in stock where we went (Either store we tried. We tried two.) But wound up with my MBP. It's been running great except for a slight wzzzz sound now. Wich just may be the fan noise that I don't hear normally because of the constant noise factor at my house. (BTW. Even with that fan 'wzzz' my overall temperature of my MBP is very low. :) At the moment, its 51 degrees ferenheit. No complaints.)
     
  15. aznguyen316 macrumors 68020

    aznguyen316

    Joined:
    Oct 1, 2008
    Location:
    Tampa, FL
    #15
    plus it's higher resolution! $150 upgrade y0. But yeah AG >> so hard. I can use this guy anywhere in the house. next to windows you name it! no glare, ever. but the hi-res is even more killer.
     
  16. cambookpro macrumors 603

    cambookpro

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    Feb 3, 2010
    Location:
    United Kingdom
    #16
    The AG is the same res as a high-res glossy :confused:
     
  17. Genocide macrumors member

    Joined:
    Jun 7, 2011
    #17
    He never specified that he bought the high-res glossy screen.
     
  18. ShootingStars macrumors member

    Joined:
    May 13, 2011
    #18
    LOL at glossy nerds
    AG is better for the freaking eyes and has ACCURATE reproduction
     
  19. AppleDApp macrumors 68020

    AppleDApp

    Joined:
    Jun 21, 2011
    #19
    go to the nearest apple store show your receipt and change the display. Also the anti-glare display is more expensive. Enjoy it.
     
  20. aznguyen316 macrumors 68020

    aznguyen316

    Joined:
    Oct 1, 2008
    Location:
    Tampa, FL
    #20
    I assumed since he did not mention hi-res glossy, then he did not order the hi-res. But ALL AG's come in hi-res =)
     
  21. silverf1re macrumors regular

    Joined:
    Mar 3, 2011
    #21
    Really stop whining? He ordered a product and didn't receive that product. He has every reason to be concerned about how his situation can be resolved.

    I also prefer the glossy screen. I realize that in a good portion of situations the glare can be an annoyance but you cant argue with how the glossy screen makes colors "pop". If you position yourself strategically in class, library, etc. you wont have a glaring issue however that may be more than what many people would like to go through. End of the day its personal preference and say someones opinion is wrong because they do not share yours is small minded.
     
  22. DKTacts macrumors member

    Joined:
    May 16, 2010
    Location:
    MD
    #22
    ^That's true to a certain extent. If you find yourself needing to read e-books or what have you for school however, you'll be staring at your monitor for hours on end. I have found that I actually read faster on my antiglare matte screen than I do printed paper (which is kind of odd.) If you think you're going to be staring at the screen for hours a day, I would -highly- suggest keeping the antiglare.
     

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