Not the best start on my conversion to Apple. I ordered a MBP with a Glossy screen but have been sent one with a Matte screen. Spoke to the local reseller, from whom I ordered it, and they advise that i need to send it back before Apple will build me a new one. I have two issues 1) More delay 2) Before I noticed the screen difference I loaded some work data onto it and it won't be good enough to just delete it before sending it back. I need to erase it. I guess there are tools out there where I can boot from a CD and write 1's & 0's but would welcome suggestions. Has anyone else had this issue and got Apple to send a fresh version before sending the old one back? Especially interested if you have done this and in the UK?