Wrong Name in ITunes U

Discussion in 'iOS 10' started by Jnesbitt82, Mar 5, 2017.

  1. Jnesbitt82 macrumors 6502

    Jnesbitt82

    Joined:
    Oct 21, 2013
    Location:
    Ohio
    #1
    When I open up iTunes U, it doesn't show my name. It shows a family members name and I don't know why.
    I've checked iCloud and my name is correct.
    I've checked my Apple account and my name is correct.
    I've checked billing info and my name is correct.
    I've logged out and back in multiple times in iTunes U and it still has the wrong name.

    My name and info is correct everywhere except iTunes U. Any ideas?
     
  2. cswifx Suspended

    cswifx

    Joined:
    Dec 15, 2016
    #2
    Do you use Family Sharing?
     
  3. Jnesbitt82 thread starter macrumors 6502

    Jnesbitt82

    Joined:
    Oct 21, 2013
    Location:
    Ohio
    #3
    Yes, the name listed is of one of the adult members, but the payment option is in my name and uses my credit card.
     
  4. cswifx Suspended

    cswifx

    Joined:
    Dec 15, 2016
    #4
    You may want to check with that member.
     
  5. Jnesbitt82 thread starter macrumors 6502

    Jnesbitt82

    Joined:
    Oct 21, 2013
    Location:
    Ohio
    #5
    They are elderly and without access to the internet. I bought them an iPad mini last Christmas and loaded movies on it. They don't even know their own password.

    When clicking on the name in iTunes U and following the link to change the information, it takes me to Apple's webpage where my account name and info are correct. I'm thinking this had to be a screwup on Apples end.
     
  6. cswifx Suspended

    cswifx

    Joined:
    Dec 15, 2016
    #6
    Your best bet would be to phone Apple, they may be able to solve your problem.
     

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