Wrong phone from Verizon

Ap009

macrumors newbie
Original poster
Sep 14, 2014
9
0
I wanted to order an iPhone 6 64 GB, wanted to order from Apple but couldn't cancel after I ordered it. Apparently they ordered my the wrong phone so I received an iPhone 6 plus 16 GB instead. I'm not sure if I should return it to Verizon and insist to not be charged a restocking fee or if it would be better to sell the plus and buy the iPhone 6 for full price. Would prefer not to spend the time trying to sell it but if that would make more sense in this situation, or is even possible, then maybe I'll end up doing that.
 

wxman2003

Suspended
Apr 12, 2011
2,580
294
I wanted to order an iPhone 6 64 GB, wanted to order from Apple but couldn't cancel after I ordered it. Apparently they ordered my the wrong phone so I received an iPhone 6 plus 16 GB instead. I'm not sure if I should return it to Verizon and insist to not be charged a restocking fee or if it would be better to sell the plus and buy the iPhone 6 for full price. Would prefer not to spend the time trying to sell it but if that would make more sense in this situation, or is even possible, then maybe I'll end up doing that.
If you have proof (sales receipt) that you ordered the 64GB model, you will not be charged a restocking fee for their error. Plus you paid $100 more than the 16GB model. So they at least owe you $100 if you ordered the 64 and got a 16.
 

iWozinator

macrumors member
Oct 6, 2014
35
0
If you have proof (sales receipt) that you ordered the 64GB model, you will not be charged a restocking fee for their error. Plus you paid $100 more than the 16GB model. So they at least owe you $100 if you ordered the 64 and got a 16.
The 6+ 16GB is $299 and the 6 64GB is $299 so I'm not sure where you get they owe him $100. But to the OP there should be no restocking fee it's their mistake. I would exchange through carrier rather than the hassle of selling and rebuying mess.
 

wxman2003

Suspended
Apr 12, 2011
2,580
294
The 6+ 16GB is $299 and the 6 64GB is $299 so I'm not sure where you get they owe him $100. But to the OP there should be no restocking fee it's their mistake. I would exchange through carrier rather than the hassle of selling and rebuying mess.
My mistake, I misread and thought both were the 6.
 

jayf

macrumors member
Oct 5, 2014
80
12
IMHO 16 GB is not going to be enough storage in the near future.
 
Last edited:

deeddawg

macrumors G3
Jun 14, 2010
8,981
2,803
US
IMHO 16 GB is not going to be enough storage in the near future.
Chipotle makes good burritos.

Neither of which are really relevant since the OP was talking about returning the 16GB ip6+ he mistakenly received or selling it and using the proceeds to buy a full price 64GB ip6. :)
 

jayf

macrumors member
Oct 5, 2014
80
12
Chipotle makes good burritos.

Neither of which are really relevant since the OP was talking about returning the 16GB ip6+ he mistakenly received or selling it and using the proceeds to buy a full price 64GB ip6. :)
Totally relevant. :rolleyes: He wanted 64GB and received 16. Doesn't matter which shiny new hardware surrounds the chip.
 

jayf

macrumors member
Oct 5, 2014
80
12
How so given that he's not keeping it either way?
If OP is being straight forward with his story, then Verizon gave him the wrong phone with the wrong storage capacity. Now, if someone gave me hardware with a higher price point, I would be happy, and keep it. In THIS scenario, he got less storage then I believe (rightly or wrongly) is going to be sufficient in the very near future. A very valid argument to reinforce the fact that Verizon should restock the item at no cost.

Why go through the time and effort to try and sell the 6+ and potentially take a loss, when he claims it is a Verizon error causing his grief? Make your valid arguments to the Verizon gods and make them do the work.

;)
 

deeddawg

macrumors G3
Jun 14, 2010
8,981
2,803
US
Now, if someone gave me hardware with a higher price point, I would be happy, and keep it.
So if you'd ordered a 6 plus and received a higher value 6 you'd keep it?

I don't know about you but what the thing's worth is of less importance than whether it meets my requirements. If I'd chosen a 6 over a 6+ or vice versa and then received the wrong one, there's no way I'd keep it for my own use.

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Its relevant because that's the reason he didn't order the 16 phone in the first place.
I disagree since that decision had already been made and nothing in the OP suggest any reconsideration of that decision.
 

jayf

macrumors member
Oct 5, 2014
80
12
So if you'd ordered a 6 plus and received a higher value 6 you'd keep it?

I don't know about you but what the thing's worth is of less importance than whether it meets my requirements. If I'd chosen a 6 over a 6+ or vice versa and then received the wrong one, there's no way I'd keep it for my own use.

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I disagree since that decision had already been made and nothing in the OP suggest any reconsideration of that decision.
Now this IS irrelevant since it does not apply to this story. In this story, he received something with the same price point but (to Me) of less value because of it's ability to keep up with storage need trends of the future.

If we want to play your hypothetical situation game, then yes, if I ordered a 6+ and received a higher price point 6, I would gladly accept the blessing, sell it, stuff the profits in my pants and purchase what I intended to in the first place.
 

jayf

macrumors member
Oct 5, 2014
80
12
How is it relevant if OP explicitly stated he's not keeping the phone?
If OP is being straight forward with his story, then Verizon gave him the wrong phone with the wrong storage capacity. Now, if someone gave me hardware with a higher price point, I would be happy, and keep it. In THIS scenario, he got less storage then I believe (rightly or wrongly) is going to be sufficient in the very near future. A very valid argument to reinforce the fact that Verizon should restock the item at no cost.

Why go through the time and effort to try and sell the 6+ and potentially take a loss, when he claims it is a Verizon error causing his grief? Make your valid arguments to the Verizon gods and make them do the work.

;)
Thought I answered this question pretty thoroughly.
 

TomTomHatesCats

macrumors regular
Oct 29, 2013
119
5
New York, NY
Thought I answered this question pretty thoroughly.
I didn't understand how your explanation was any more relevant than your initial post, which is why I asked is all...

It seems as if your post advises OP against keeping a phone he wasn't going to keep anyway. If I misunderstood that, let me know.
 
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