WTF? ATT cancelled my order

Discussion in 'iPhone' started by MN7119, Sep 12, 2014.

  1. MN7119 macrumors 6502

    Mar 7, 2011
    Was able to pre order an iPhone 6 on ATT when they started taking orders and got the email confirming it would be delivered on 09/19. However I just got another email from them saying they are cancelling my order since I exceeded the maximum number of lines of service allowed for online purchase. WTF!!!!!
  2. eclipse01 macrumors 68020


    May 16, 2011
    Eau Claire, WI
    wow, I would be pissed

    sorry to hear man!
  3. noisycats macrumors 6502a


    Jun 1, 2010
    The 'ham. Alabama.
    So, did you exceed the number of lines?
  4. dndandrea macrumors 6502

    Feb 10, 2010
    Why not just pre-order it right now? It still will arrive on release day.
  5. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    You are leaving out the info on if you DID exceed the number of lines.

  6. markyr17 macrumors 65816


    Apr 8, 2010
  7. MN7119 thread starter macrumors 6502

    Mar 7, 2011
    How could I exceed the number of lines? I have two lines, one for me and one for my wife. Both eligible for upgrade. I pre ordered the iPhone 6 Plus for my line and got confirmation it will ship in 21 to 28 business days. I pre ordered a iPhone 6 for my wife and got confirmation it would be delivered on 09/19. Now they sent an email canceling her order because I exceeded the number of lines. I have 2 lines. Both are eligible for upgrade. I pre ordered 2 phones, 1 for each line. Am I missing something?
  8. Menel macrumors 603


    Aug 4, 2011
    Youre dealing with ATT. And you expect sanity and good customer service?
    That's your problem.

    Sorry *shrug*
  9. kmpoboy2 macrumors 6502


    Jul 10, 2010
    At lest they gave you a reason even if it i a ************ one. Apparently i got my preorder cancel even though the status says processing pending confirmation but I got my upgrade eligibility back. 1 hour with them over the phone and they still don't know why it got reversed.
  10. Paddle1 macrumors 68040

    May 1, 2013
    You are only allowed to have a certain number of lines.

    If there is a problem you can contact them.
  11. MN7119 thread starter macrumors 6502

    Mar 7, 2011
    Both orders still show active on my ATT account. I will stop by a ATT store today and cancel both. I was finally able to place orders on the Apple Store. The 6 delivers on 09/19 and the 6 Plus in 3 to 4 weeks. I should never have ordered on ATT but the Apple Store page did not load for 3 hours on my computer.


    Have 2 lines for years. Ordered a new phone for each. :eek:


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