WTF Genius bar no hard drives in stock...

[jlc1978]

That study did not in anyway show any failure rate. There we simply return rates.

Actually, there would be a mix of failed and non-failed returns; so failure rates based on that data would be even lower; that only adds to my point that a blanket statement that 3 out of 100 will fail is questionable. If failure rates were higher we would expect to see a larger numbers of returns.

Of interest is the return rates have generally gone down. Ceteris paribus tat would indicate improvement in product quality. Given these are more recent numbers than Google's 2007 study numbers would have gone down as well.

 

[Brian Y]

Not true, you can get the Apple flat rate repair of $300 and it will replace the logic board... You'r welcome for that little tip...

Flat rate repair is only available:

a) In the US
b) For depot repairs
c) For certain qualifying issues.

FRR is not the normal - a logic board will normally be full price for the majority of issues.

 

[sperry1988]

Actually, there would be a mix of failed and non-failed returns; so failure rates based on that data would be even lower; that only adds to my point that a blanket statement that 3 out of 100 will fail is questionable. If failure rates were higher we would expect to see a larger numbers of returns.

Of interest is the return rates have generally gone down. Ceteris paribus tat would indicate improvement in product quality. Given these are more recent numbers than Google's 2007 study numbers would have gone down as well.

All i can say is wow... That study would not account ANY of the failed drives that were RMA

 

[jlc1978]

All i can say is wow... That study would not account ANY of the failed drives that were RMA

True, but nearly half would have to be RMA's to get near your claim - I doubt the RMA vs return rate would be that high; any way as i said:

• All studies have flaws
• You asked for just 1 study disputing your numbers and I provided it.

That you don't like that is your choice; just as I find Google's 6 year old study problematic for making assumptions about Apple's drive failure rate.

At any rate; I find Apple's repair policies and turnaround times very reasonable.

 

[crjackson2134]

While I don't entirely agree with either or any of the total arguments presented, I will say this. It's not unreasonable to ask the vendor to stock a handful of commonly needed items in order to provide the best possible service. In fact, I think I read somewhere that this is Apple's prime directive (oh wait, that was star trek or something jk).

Alright, I'm busted, I don't know anything about anything. I just wanted to post something.

We now return you to your regularly scheduled disagreement! 😉

 

[LuxoJunior]

Not true, you can get the Apple flat rate repair of $300 and it will replace the logic board... You'r welcome for that little tip...

Yeah, not without paying for the cost of the logic board. You're out of your mind if you think Apple will straight up replace a laptop's logic board that's out of warranty for $300. In all my years as an Apple employee, I've never seen that.