WTF…. My order changed from black band to white summit. Anyone experienced this, too?

[TinaBelcher]

I just discovered that my order for the Nike Edition says I’ve ordered with a summit white band! I DID NOT! i ordered it with the black velcro band yesterday, clickEd on black, even my order shows that it is in BLACK.
Why is the description of my order summit white!?

this is not acceptable. Is there an email for Apple?

 

[stu.h]

tcook@apple.com

 

[TinaBelcher]

tcook@apple.com

Tim Cook? c’mon. There’s a higher chance that I’m gonna win the lottery

 

[belindaquek]

Have you tried to call them to verify? Would suggest you to do that

 

[TinaBelcher]

Have you tried to call them to verify? Would suggest you to do that

Can I do that if I live in Europe? It would cost me to call Apple in America.
and thank you for being the only adult here, trying to provide some advice

 

[belindaquek]

I believe there's an option for you to chat with the specialist online. It should be under the order details. Just scroll all the way down.

 

[TinaBelcher]

I believe there's an option for you to chat with the specialist online. It should be under the order details. Just scroll all the way down.

I found a number for my country, I just hope they take calls on the weekend. Does Apple in general take calls on the weekends? Gonna try in a half hour.

 

[Dstopsie]

I found a number for my country, I just hope they take calls on the weekend. Does Apple in general take calls on the weekends? Gonna try in a half hour.

Hi. Yes call apple online. They are open on the weekends.

 

[TinaBelcher]

Hi. Yes call apple online. They are open on the weekends.

I believe there's an option for you to chat with the specialist online. It should be under the order details. Just scroll all the way down.

Gave them a call. The lady on the lady was very fiend,y and tried to help me, but apple’s ordering/shipment department was closed for the weekend 🙄 if they f up my order, I should be gifted the black one for free!! But Apple will not do that. They will ask me to to return it and wait 2 months for my correct order, because they don’t take responsibility

 

[CiccioAtSea]

Gave them a call. The lady on the lady was very fiend,y and tried to help me, but apple’s ordering/shipment department was closed for the weekend if they f up my order, I should be gifted the black one for free!! But Apple will not do that. They will ask me to to return it and wait 2 months for my correct order, because they don’t take responsibility

Return it in store once received and get the one you prefer..