Discussion in 'iPhone' started by Sleepyyet, Jun 15, 2010.

  1. Sleepyyet macrumors member

    Jun 9, 2008
    Thank you for choosing AT&T.

    Unfortunately, we were either unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online. As a result, your order has been canceled.

    If you would like to purchase additional lines of service, please visit one of our AT&T retail locations and present your identification to our representatives. They will be happy to help you purchase new wireless devices, accessories, and service.

    Go to to find a store near you.

    We apologize for the inconvenience and look forward to serving you.

    Thank you.


    This is a system-generated message from a send only address. Please do not reply to this email.

    I didnt even order via ATT. I was successful in ordering via and I receive this email????
  2. JediZenMaster Suspended


    Mar 28, 2010
  3. 3kids macrumors regular

    Apr 27, 2006
    Same email.

    I got to the final order screen on ATT then it timed out. Tried again a little later and got a confirmation number. Then got the above email for an unfamiliar order number but never received an email saying my order was confirmed. Don't know if I have a phone coming I think.
  4. Sleepyyet thread starter macrumors member

    Jun 9, 2008
    Only 1 iPhone. It kept me in the infinite loop cycle. Only had 1 in my cart when it processed my order. I have an official order number from Apple, ship date, etc....I didnt even go through ATT. When I verify my order status with, my order still reflects and hasn't been cancelled on their end. This is ridiculous!!!!!
  5. thehopscotch macrumors regular


    Dec 7, 2009
    I have been trying to order my mom a phone all morning. I had 3 unsuccessful attempts where after clicking the "Place Order" button it timed out - no confirmation number or confirmation email.

    FINALLY, I got one to go through and received a confirmation number on the final "order complete" page.

    A little while ago she received an email with a DIFFERENT order number showing it had been cancelled. I assume one of the prior orders had, indeed, gone through?

    Now...she received a second email cancelling the only freaking order that I got an actual order confirmation number for.

    I'm hoping and praying one of the other attempts that timed out and didn't provide a confirmation number actually went through. Maybe since you are seeing the same thing, something similar happened?

    And to add...I was only trying to order ONE iPhone on her account. I have a separate account that I ordered mine from earlier. So, it makes no sense why her order would have been cancelled unless AT&T screwed up...or one of the previous orders that timed out actually went through.

    Nonetheless, it is driving me crazy! I want my mom to have an iPhone on launch day too!!

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