We are current Xfinity Mobile customers. My wife and I each have an iPhone on the account. Every time we upgrade our phones, we purchase from Apple because frankly we trust them more and just prefer to use their app/website to make the pre-order. We always end up having issues with getting switched over from our old phones to our new ones.
We have tried just putting the old SIM card into the new phone, which works initially, but then we run into problems with our account and with cellular speeds working correctly, and wind up getting scolded by Xfinity for doing it "the wrong way" (although apparently "the right way" is to just buy the phone from them). We have tried ordering a new "BYOD" SIM card from Xfinity, putting that in the new phone, and then calling to get the number ported... that was a disaster.
We end up calling support and spending 1-2 hours (not exaggerating) on the phone while they escalate us up the chain and eventually somebody does all kinds of complex computer gymnastics (last year they had to create two "dummy" numbers, port us to those, and then port back and delete the dummy lines) to get it working properly. Surely we aren't the only people to have this problem. Any suggestions??
We have tried just putting the old SIM card into the new phone, which works initially, but then we run into problems with our account and with cellular speeds working correctly, and wind up getting scolded by Xfinity for doing it "the wrong way" (although apparently "the right way" is to just buy the phone from them). We have tried ordering a new "BYOD" SIM card from Xfinity, putting that in the new phone, and then calling to get the number ported... that was a disaster.
We end up calling support and spending 1-2 hours (not exaggerating) on the phone while they escalate us up the chain and eventually somebody does all kinds of complex computer gymnastics (last year they had to create two "dummy" numbers, port us to those, and then port back and delete the dummy lines) to get it working properly. Surely we aren't the only people to have this problem. Any suggestions??
