iPhone XR XR Keeps Dropping Carrier/Cellular Plan

Discussion in 'iPhone' started by PTVMan, Oct 31, 2018.

  1. PTVMan macrumors 6502a

    Joined:
    Sep 20, 2012
    #1
    My wife's new iPhone XR has 3 times today completely dropped cellular service (AT&T) and in Setting -- Celluar only lists Add Cellular Plan as an option. When I restart the phone cell service resumes working. Is this an issue with her iPhone or with AT&T? It's still within 18 days - should we just exchange it for a new phone?
     
  2. OTACORB macrumors 68000

    OTACORB

    Joined:
    Jun 21, 2009
    Location:
    Central, Louisiana
    #2
    If you got it from AT&T I would take it back to them for an exchange. It could be the sim and they may want you to try that first. But this is not normal!
     
  3. PTVMan thread starter macrumors 6502a

    Joined:
    Sep 20, 2012
    #3
    Thank you. I got it from Apple, so take it there?
     
  4. OTACORB macrumors 68000

    OTACORB

    Joined:
    Jun 21, 2009
    Location:
    Central, Louisiana
    #4
    Is your Apple store local? If so then Yeah I would just take it there. If not you could take it to an AT&T store and let them swap out that sim to eliminate that being the issue. However, the Apple Store can do that as well. Apple store would also have the option to exchange it for a new one too, which AT&T can't do.
     
  5. Broadus macrumors 6502a

    Joined:
    Oct 26, 2011
    Location:
    Upstate SC
    #5
    Just to echo—it’s not normal for me. I’ve had no issues at all with the phone. Love it!
     
  6. vince22 macrumors regular

    vince22

    Joined:
    Oct 12, 2013
    #6
    You should try to update iOS 12.1, according to apple it Improves cellular connectivity for iPhone XS, iPhone XS Max, and iPhone XR. Good luck.
     
  7. doboy macrumors 68020

    Joined:
    Jul 6, 2007
    #7
    After installing 12.1 yesterday I ran into signal issue today where I was connected with no data. Tried airplane mode and turning off LTE, but still no data. As I kept driving I saw an AT&T truck working nearby a construction site so it may have been related to that. :)
     
  8. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #8
    I did the update to my XS Max, and when I make a call, it says "CALLING...." for 45 seconds before it drops the call. It does quite frequently. The tech support at Apple asks me if I'm using bluetooth, which I am using through my car's infotainment system. Do you think the connectivity issue is related to bluetooth?
     
  9. ggibson913 macrumors 6502a

    ggibson913

    Joined:
    Sep 11, 2006
    #9
    I have also been having problems with the cell signal on my AT&T XS. Was going to Apple during the weekend to get it checked out.
     
  10. vince22 macrumors regular

    vince22

    Joined:
    Oct 12, 2013
    #10
    389C133B-A389-4B5B-B882-5EA461CC638F.png View attachment 800385 View attachment 800385
    backup your data and try DFU restore back to iOS 12.01 to get a fresh clean start, restore as new, then restore back your data. All my iPhone XR (ios 12.01) have excellent LTE signal and WiFi coverage. Good luck.
     
  11. PTVMan thread starter macrumors 6502a

    Joined:
    Sep 20, 2012
    #11
    I took the phone to AT&T and they were able to figure out that the XR kept dropping cellular plan/service because of something to do with the eSIM being activated and of course not supported. They installed a new SIM and made changes in their system, and the problem has gone away.
     
  12. NorthSeaBeach macrumors 6502

    Joined:
    Oct 29, 2014
    Location:
    The Hague
    #12
    I'm on T Mobile in the Netherlands. I'm in a densely populated urban area. Never had any problems whatsoever on any phone such as my previous 6s, always 4 bars. My wife's on an 7+, same 4 bars.

    Have the Xr since wednesday. No problems, but today suddenly

    547F899F-EE29-4672-8136-A5E894A5B53A.png

    I turned the phone off and on again and I have 2/3 bars. Mine is still on 12.0.1. because that's how I got it from the Applestore and I'm not upgrading the OS if I'm not certain that I won't return it and get a new one.

    Bummer:mad:
     
  13. ggibson913 macrumors 6502a

    ggibson913

    Joined:
    Sep 11, 2006
    #13
    Thanks I will try AT&T also
     
  14. vrflyer macrumors 6502

    vrflyer

    Joined:
    Jul 15, 2008
    Location:
    Suburb of Columbus
    #14
    Interesting since AT&T supports eSIM devices. Wonder if the original SIM was in fact configured incorrectly from abroad.
     

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13 October 31, 2018