iPhone XS XS continuously having problems

Druffff

macrumors newbie
Original poster
Sep 15, 2018
22
9
I bought my wife the XS and myself the XS max on release day, my Max has been amazing with no problems, but unfortunately I can’t say the same for my wife’s XS. She has continuously had problems. The phone becomes unresponsive all the time, runs fine sometimes and slow others, and when it does run slow and is still unresponsive you can’t turn it off by using the volume button and power button you have to do a reset by pressing both volume buttons and then pressing and holding power button. The phone was doing this when on IOS 12 and just updated to the newest version of IOS 12 and the problems continue? Plan on calling apple in a little when she gets home with the phone to try and see what is going on but has anyone else had problems like this with their XS?
 

M5RahuL

macrumors 68030
Aug 1, 2009
2,707
1,040
Colorado
I'd first try a ' Reset Network Settings '

If that doesn't work, try ' Erase All Contents and Settings ' and set it up as new, don't restore. If the problem still persists, yea.. exchange it

If you must restore from backup, try a different backup instead of the one you used last..could be a corrupted backup file.
 

Jordan921

macrumors 601
Jul 7, 2010
4,669
1,457
Bay Area
I bought my wife the XS and myself the XS max on release day, my Max has been amazing with no problems, but unfortunately I can’t say the same for my wife’s XS. She has continuously had problems. The phone becomes unresponsive all the time, runs fine sometimes and slow others, and when it does run slow and is still unresponsive you can’t turn it off by using the volume button and power button you have to do a reset by pressing both volume buttons and then pressing and holding power button. The phone was doing this when on IOS 12 and just updated to the newest version of IOS 12 and the problems continue? Plan on calling apple in a little when she gets home with the phone to try and see what is going on but has anyone else had problems like this with their XS?
Damn that sucks. Hopefully they find a solution otherwise just exchange the phone.
 

Druffff

macrumors newbie
Original poster
Sep 15, 2018
22
9
Just some more info the maximum capacity under battery health is at 99% already the phone is less than 3 weeks old. Is that normal? My max is still on 100% so I don’t see how hers should have went down to 99% already
 

fred98tj

macrumors 6502a
Jul 9, 2017
574
379
Central Luzon, Philippines
Just some more info the maximum capacity under battery health is at 99% already the phone is less than 3 weeks old. Is that normal? My max is still on 100% so I don’t see how hers should have went down to 99% already
Those capacity numbers are just round numbers and not 100% accurate. Besides all the batteries do not have the exact same capacity off the build line. I wouldn’t worry about that.
 

Druffff

macrumors newbie
Original poster
Sep 15, 2018
22
9
They scheduled me an appointment with the Genius Bar on Friday so we will see what is going on with this phone. I’m sure they will want to do everything I’ve already done multiple times and give me the run around.
 

clarencek

macrumors regular
Apr 8, 2008
185
163
Same situation with me and my girlfriend. I have a max - no problem. She has a XS. They exchanged it. It questions asked.
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,533
9,081
Ventura County
Sounds like the phone needs to be restored as new, not from a backup. Should probably do that at home before going to Apple, because they are going to make you do that at the store and then tell you to come back if the issues remain.
 

chabig

macrumors 604
Sep 6, 2002
6,735
3,951
Restore the phone. If that doesn't work, return it. Wouldn't this be what you do with any product that's not working?
Of course not. The correct first action is to go to an online forum and complain. Second, ask if anyone else has the same problem. I’m surprise you don’t know the SOP.
 
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