iPhone XS Max XS Max cracked Back

commie1997

macrumors newbie
Original poster
Sep 21, 2018
5
4
Has anyone tried replacing the back of the iPhone X Max?
Had mine since launch, and this week somehow the back was cracked. It’s been in my Spiegen clear silicon case, but still cracked. :(

I do have applecare, but I never had to process a claim. What is the process, and how much would the cost be?
 

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GGJstudios

macrumors Westmere
May 16, 2008
44,360
701
Has anyone tried replacing the back of the iPhone X Max?
Had mine since launch, and this week somehow the back was cracked. It’s been in my Spiegen clear silicon case, but still cracked. :(

I do have applecare, but I never had to process a claim. What is the process, and how much would the cost be?
If you have AppleCare+, it will cost you $99. Take it to Apple and they will handle it.

https://support.apple.com/applecare/iphone
 

Newtons Apple

Suspended
Mar 12, 2014
22,764
14,918
Jacksonville, Florida
Has anyone tried replacing the back of the iPhone X Max?
Had mine since launch, and this week somehow the back was cracked. It’s been in my Spiegen clear silicon case, but still cracked. :(

I do have applecare, but I never had to process a claim. What is the process, and how much would the cost be?
You do not remember how it got damaged?

AC+ will make right again. Backup first as they might just replace the phone with a refurb.
 

alphaod

macrumors Core
Feb 9, 2008
22,047
1,105
NYC
If you have AppleCare+, the cost is $99 plus tax. They will replace your entire phone so be sure to back it up before you head to the store.

If you do not have AppleCare+ (just warranty), then unfortunately it'll be something around $529 plus tax.
 
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BugeyeSTI

macrumors 68030
Aug 19, 2017
2,725
1,864
Arizona
Definitely let Apple replace the phone. The rear camera housing is secured under the glass and can’t be removed to replace the glass with out damage to the way the housing is mounted..
 

Jordan921

macrumors 601
Jul 7, 2010
4,600
1,355
Bay Area
Has anyone tried replacing the back of the iPhone X Max?
Had mine since launch, and this week somehow the back was cracked. It’s been in my Spiegen clear silicon case, but still cracked. :(

I do have applecare, but I never had to process a claim. What is the process, and how much would the cost be?
Good thing you do have AppleCare. It cost a pretty penny to replace the glass.
[doublepost=1544821770][/doublepost]
Might want to call and make an appointment, tis the season and even though many here think Apple is near going out of business, it was packed today when I went by.
What you mean Apple is still in business?! Can’t be
 

JPack

macrumors 601
Mar 27, 2017
4,685
7,010
I dropped the phone a few times. But it was always in the case, but cracked none the less.
That $0.50 clear case you have offers no protection against drops, especially on the corners. If you want a clear case, get one that has thicker padded corners.
 
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tt061282

macrumors regular
Mar 18, 2018
161
202
Nevada
Might want to call and make an appointment, tis the season and even though many here think Apple is near going out of business, it was packed today when I went by.
You made me LOL with that comment. That’s what it seems like on these forums “the sky is falling, the sky is falling!” Truth is they’re probably better off now
[doublepost=1544996222][/doublepost]
That $0.50 clear case you have offers no protection against drops, especially on the corners. If you want a clear case, get one that has thicker padded corners.
I don’t think his case is $0.50. It’s made by Spigen so I feel like it’s probably a $20 case. Nonetheless I understand what you’re saying.

Personally I have AppleCare+ because I don’t use a case. Never have and never will.
 
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commie1997

macrumors newbie
Original poster
Sep 21, 2018
5
4
You made me LOL with that comment. That’s what it seems like on these forums “the sky is falling, the sky is falling!” Truth is they’re probably better off now
[doublepost=1544996222][/doublepost]

I don’t think his case is $0.50. It’s made by Spigen so I feel like it’s probably a $20 case. Nonetheless I understand what you’re saying.

Personally I have AppleCare+ because I don’t use a case. Never have and never will.
This is the first time I've heard someone say products by Spigen are garbage? Who knew...
I've used Spigen cases and glass protectors since the iphone 6+ days(4th phone now), and never had issue with them. I also had Applecare+ for all those phones, and never had to file a claim. Guess there is a first for everything.
 

alphaod

macrumors Core
Feb 9, 2008
22,047
1,105
NYC
From your picture seems something hit the back of in the middle. Most cases only protect corners and edges. Don't forget plastic when hit will indent. Unless there is padding behind that space (there isn't), the plastic will flex and it will hit the glass.
 

JPack

macrumors 601
Mar 27, 2017
4,685
7,010
This is the first time I've heard someone say products by Spigen are garbage? Who knew...
I've used Spigen cases and glass protectors since the iphone 6+ days(4th phone now), and never had issue with them. I also had Applecare+ for all those phones, and never had to file a claim. Guess there is a first for everything.
Spigen cases are $0.50 to $2 cases purchased on AliExpress with distribution and marketing costs tacked on. The rest is pure profit. Unlike cases from Pelican or OtterBox for example, Spigen is no different in design from any other generic brand. Even the $0.79 cases on AliExpress give you padded corners.

Worst of all, it gives owners a false sense of protection spending $20 on a piece TPU worth $0.50.
 
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dazz87

macrumors 65816
Sep 24, 2007
1,331
1,338
If you purchase it with a CC...see if there any warranty about drop phones? I know for Amex they offer first 60 days lost or damage repair for free. Save your AC for another day.
 

AlthePal

macrumors newbie
Oct 20, 2018
24
14
These phones and the repair costs are so expensive, I literally had a nightmare last night about my XS Max cracking haha! In my dreams, I walked into a room to see that my naked phone vibrated off the desk and shattered front and back. So glad when I woke up from that nightmare because I don’t have AppleCare+. Good thing you do!!
 

hkdude97

macrumors newbie
Sep 16, 2016
20
8
Lol I just cracked the back of my phone too. Should I buy apple care plus before taking it to the store? Not trying to pay $600
 

tl01

macrumors 68020
Jun 20, 2010
2,308
607
Has anyone tried replacing the back of the iPhone X Max?
Had mine since launch, and this week somehow the back was cracked. It’s been in my Spiegen clear silicon case, but still cracked. :(

I do have applecare, but I never had to process a claim. What is the process, and how much would the cost be?
I believe it is $99 and you get a new phone: Do you have an Apple store near you? That’s the easiest way to deal with it. Otherwise call Apple on the number in your phone and they will handle it.
 

commie1997

macrumors newbie
Original poster
Sep 21, 2018
5
4
Thought I'll give an update to my iphone. Finally had the chance to bring it in to an Apple store. I made the appointment on their website, and got to the store. They took a look at the phone, did their thing on their ipads....
about 15 minutes later I walked out with a new replacement phone for $129 CDN plus taxes. If I didn't have AppleCare, the replacement would've been $779 CDN plus taxes.
Lesson learn, protect those backs or have Applecare.
 

sunapple

macrumors 68000
Jul 16, 2013
1,864
2,710
The Netherlands
Thought I'll give an update to my iphone. Finally had the chance to bring it in to an Apple store. I made the appointment on their website, and got to the store. They took a look at the phone, did their thing on their ipads....
about 15 minutes later I walked out with a new replacement phone for $129 CDN plus taxes. If I didn't have AppleCare, the replacement would've been $779 CDN plus taxes.
Lesson learn, protect those backs or have Applecare.
I heard they actually replace the whole and that seems true here. Why they would design it in a way that costs them so much more effort and money is beyond me.

I use my CR without a case and don’t have AppleCare. Living on the the edge.
 
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BugeyeSTI

macrumors 68030
Aug 19, 2017
2,725
1,864
Arizona
Thought I'll give an update to my iphone. Finally had the chance to bring it in to an Apple store. I made the appointment on their website, and got to the store. They took a look at the phone, did their thing on their ipads....
about 15 minutes later I walked out with a new replacement phone for $129 CDN plus taxes. If I didn't have AppleCare, the replacement would've been $779 CDN plus taxes.
Lesson learn, protect those backs or have Applecare.
Glad you got your device replaced. Enjoy!
 

HEK

macrumors 68040
Sep 24, 2013
3,353
5,794
US Eastern time zone
Thought I'll give an update to my iphone. Finally had the chance to bring it in to an Apple store. I made the appointment on their website, and got to the store. They took a look at the phone, did their thing on their ipads....
about 15 minutes later I walked out with a new replacement phone for $129 CDN plus taxes. If I didn't have AppleCare, the replacement would've been $779 CDN plus taxes.
Lesson learn, protect those backs or have Applecare.
That’s where saying “AppleCare+ has your back” comes from. :D
 
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