iPhone XS Max Xs MAX DOA

[nashman69g]

Am I the only unlucky person to receive a DOA (dead on arrival) Xs MAX right out of the box??

I finally bought a new phone after 5 years--still rocking the 5s. All excited about receiving my new Xs Max last night. I open the box click the power button...nothing. WTF...figure it might just need a charge...left it plugged in for 2 hours...nothing...WTF. try vol up down side button (multiple times)...nothing. leave it plugged in all night. try again in the morning...nothing. Take it into work to see if the Samsung Qi fast charger will work...charger light turns on (blue)...maybe some hope??...after a few hours...nothing!! after 9 hours...nothing (light never turned green)...WTF...I guess it's officially DEAD. I have an appointment with Apple store Friday. So frustrating!!

 

[Jordan921]

Nope you are the first here to have one DOA.

 

[DiamonDecoden]

That really sucks. I bet coming from 5s you'll see huge strides of improvement but not when it's doa.

 

[jtara]

They ALWAYS come already charged. Usually not to 100%, but with a good charge. They probably charge them to 100%, and it depends on how long they sit around after that. (Or < 100% for safety reasons?)

So, that it didn't turn on right away should have been your first clue.

 

[nashman69g]

I figured I was SOL just after pressing the side button...I had to go through the trouble shooting steps as that's the first thing that everyone will ask me.

 

[Smoothie]

Sorry about your experience. At least the problem showed up early and you’ll get a brand new one on Friday.

 

[nashman69g]

Well I got my replacement phone today...Apple store confirmed the original was DOA...I was the first one they've seen with that issue...went straight back to "tech" to be sent to engineering...I guess I should feel special!

Glad to be on a modern device again.

 

[stafil]

They ALWAYS come already charged. Usually not to 100%, but with a good charge. They probably charge them to 100%, and it depends on how long they sit around after that. (Or < 100% for safety reasons?)

So, that it didn't turn on right away should have been your first clue.

It’s not advisable for lithium batteries to sit idle charged to 100%. Shirtens the lifespan of the battery. That’s why they don’t charge it to 100%.

 

[guesswho183]

It’s not advisable for lithium batteries to sit idle charged to 100%. Shirtens the lifespan of the battery. That’s why they don’t charge it to 100%.

They are charged at ~ 60% because it's best for battery with phone turned off.

 

[Newtons Apple]

They are charged at ~ 60% because it's best for battery with phone turned off.

My MAX woke up for the first time out of the box at 85%.

 

[Ffosse]

Mine was at 80%.

 

[Shadowbech]

Mine was 80% as well.

 

[jdsmitty10]

They ALWAYS come already charged. Usually not to 100%, but with a good charge. They probably charge them to 100%, and it depends on how long they sit around after that. (Or < 100% for safety reasons?)

So, that it didn't turn on right away should have been your first clue.

My dads 8 came dead, had to charge it before setting it up for him. Never had that happen before..

 

[DNichter]

Glad they fixed the issue quickly. How do you like the new phone coming from a 5s?

 

[nashman69g]

Amazing!! Still getting used to the larger phone. The screen is phenomenal! Speed and response is so much better. I wasn’t sure if I’d like Face ID, but I think it makes you forget about authentication. Overall, I’m very happy with my purchase.

I do think the price tag was a bit ridiculous!

 

[Hotpinkflamingoaz]

Amazing!! Still getting used to the larger phone. The screen is phenomenal! Speed and response is so much better. I wasn’t sure if I’d like Face ID, but I think it makes you forget about authentication. Overall, I’m very happy with my purchase.

I do think the price tag was a bit ridiculous!

Face ID is a game changer! I came from a 7+ and kept trying to swipe up after using the Max for only a couple hours! So glad you got it replaced!

 

[haruhiko]

Enjoy your great phone. It must be a day and night difference coming from a 5s.

 

[Scott G.]

It’s not advisable for lithium batteries to sit idle charged to 100%. Shirtens the lifespan of the battery. That’s why they don’t charge it to 100%.

Safety reasons during shipping too I would think.

 

[galro]

Just got iPhone XS Max 256GB, also DOA. Tried everything, it won't turn on. Sucks.

 

[noobinator]

FYI for future reference you don't need an Apple appointment to return and rebuy.