iPhone XS Max XS Max - Random Shutdowns?

Discussion in 'iPhone' started by ljmjag, Oct 6, 2018.

  1. ljmjag macrumors member

    Joined:
    Jul 1, 2005
    #1
    Anyone else experience random shutdowns on the XS Max? Mine has happened at least 4 times. With each one I’ve had to try and hard reset the device and then plug it into a lightning cord (I mostly wireless charge).

    It takes a couple of minutes and then I get the apple on the screen as it “reboots”. It almost seems like it has overheated. I keep the phone in an Apple leather case.

    I haven’t experienced this before, but before I look for a genius - I want to make sure that it is not a bad app somewhere triggering it. It might be Whisper - but it happened when I wasn’t using that app too.
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    Try setup as new with just stock apps. Add one app at a time. If the problem persists, take to Apple for exchange.
     
  3. FFR macrumors 601

    FFR

    Joined:
    Nov 4, 2007
    Location:
    London
  4. ljmjag thread starter macrumors member

    Joined:
    Jul 1, 2005
    #4
    That’s not a bad idea but I’ve owned almost every iPhone since the very first one. I have hundreds of apps. It would take days and days.
     
  5. Givmeabrek macrumors 68040

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #5
    Apple will want to reset the phone anyway. You might as well do it yourself first. Hundreds of apps? You are due for a reset. Clean out the mess.
     
  6. BasicGreatGuy, Oct 6, 2018
    Last edited: Oct 6, 2018

    BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #6
    If you don't have the time to test each app, you should return it. Definitely not normal. I have yet to have any shutdowns on my Max, and I have over 100 apps loaded.
     

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5 October 6, 2018