iPhone XS Max XS Max - Random Shutdowns?

[ljmjag]

Anyone else experience random shutdowns on the XS Max? Mine has happened at least 4 times. With each one I’ve had to try and hard reset the device and then plug it into a lightning cord (I mostly wireless charge).

It takes a couple of minutes and then I get the apple on the screen as it “reboots”. It almost seems like it has overheated. I keep the phone in an Apple leather case.

I haven’t experienced this before, but before I look for a genius - I want to make sure that it is not a bad app somewhere triggering it. It might be Whisper - but it happened when I wasn’t using that app too.

 

[Apple_Robert]

Try setup as new with just stock apps. Add one app at a time. If the problem persists, take to Apple for exchange.

 

[FFR]

That’s not normal.
Apple will exchange it.

 

[ljmjag]

Try setup as new with just stock apps. Add one app at a time. If the problem persists, take to Apple for exchange.

That’s not a bad idea but I’ve owned almost every iPhone since the very first one. I have hundreds of apps. It would take days and days.

 

[Givmeabrek]

Apple will want to reset the phone anyway. You might as well do it yourself first. Hundreds of apps? You are due for a reset. Clean out the mess.

 

[Apple_Robert]

That’s not a bad idea but I’ve owned almost every iPhone since the very first one. I have hundreds of apps. It would take days and days.

If you don't have the time to test each app, you should return it. Definitely not normal. I have yet to have any shutdowns on my Max, and I have over 100 apps loaded.