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iPhone X XS/XS Max Screen Flicker?
- Thread starter maka344
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Have you had it occur on anything that isn't video showing on the screen? I'm hoping maybe it is a software issue with the new phones. But I'm also going to make a Genius Bar appointment to get it looked at.
Brad, I honestly was frustrated at that point when I noticed it that I had put the phone down. it is later in the evening and I have not noticed any flickering in any app. perhaps it does have something to do with true tone. I will post again tomorrow after using the phone.
Do you by any chance have reduce white enabled? I only see it happening on my MAX when it’s enabled but when I disable reduce white the flickering Surprisingly stops happening... just curious
It's not.
My replacement doesn't do it.
For me, I had TT off and left the screen settings to default and I had it in random apps, not movies.
My replacement doesn't do it, at all.
I think I saw this a couple of times on my xs too. But I think it has to do with this attention settings in face id settings.
I will do some testing today. I really don’t want to deal with this. Apple get your $h!t together.
Did you guys have to get a Genius Bar appointment to get the direct replacement? Or can you walk in and get one? Wednesday is the soonest they have an appointment.
If you purchased directly from Apple, you can walk right in and get a retail box exchange.
Don’t bother going to the Genius Bar.
Thanks. I'll give that a shot. I was hoping to avoid having to reset up a new phone, but in my testing last night I could reproduce the issue pretty consistently. It appears to only happen in lower light scenarios, but it basically making watching a movie impossible.
Today I had my Xs replaced to have this issue fixed and the replacement phone is doing it as well. I'm going to try to have it replaced again, but I'm not even sure if they'll let me. It also is not a software issue as I've tested factory resetting the phone and I've tried on the newest beta and on Plain iOS 12.
I was unable to reproduce it until just now with my room at a particular darkness and the brightness at a particular level. Some combination of the screen and the sensors for auto-brightness. Probably more the latter. I’m not sure I want to replace it just yet until I can confirm 100% that this isn’t an issue on most XS phones. But it certainly is annoying.
So it sounds like there are a couple of different issues. But Brad Smiths above sounds most like mine. Both my iPhone XS Max's do it. Here's the scenario: When auto brightness is dimming the screen (say from 50% down to 10% or something), when it hits around ~20% there is a big jump down in brightness that appears like a flicker. Above that 20% mark it is a smooth transition, and from 20% down to 1% it is smooth too. You can test it by going to brightness screen, stand somewhere with bright light, then move somewhere with no light. Watch the slider go down and then watch the white area of the screen and you'll see it 'flicker' down in brightness. Both my phones do it. Anyone else experience this?
[doublepost=1538365442][/doublepost]Just realized that you don't need to use auto brightness to test. Just slide the brightness bar really slowly from about 5% to 30%. You will hit a point where brightness jumps dramatically instead of smoothly. It MAY be software because the point is not set, it actually seems to move a little bit. But somewhere around 18%.
[doublepost=1538365442][/doublepost]Just realized that you don't need to use auto brightness to test. Just slide the brightness bar really slowly from about 5% to 30%. You will hit a point where brightness jumps dramatically instead of smoothly. It MAY be software because the point is not set, it actually seems to move a little bit. But somewhere around 18%.
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I did some testing this evening and saw different results depending on the clip played. So I’m not sure what to think yet
My iPhone X did this, but only very occasionally. The day I got my XS Max I noticed that it was doing it a lot more frequently - the brightness would suddenly dip but the brightness slider didn’t seem to move.
I went and bought another XS Max at the Apple Store to compare and I’ve seen this new unit do it once so far - not perfect, but much closer to my iPhone X. I’m inclined to think this might be a hardware issue. I’m going to return the original unit and keep this other one, and I’ll report back how it goes.
I went and bought another XS Max at the Apple Store to compare and I’ve seen this new unit do it once so far - not perfect, but much closer to my iPhone X. I’m inclined to think this might be a hardware issue. I’m going to return the original unit and keep this other one, and I’ll report back how it goes.