Yahoo Messenger Display Image not working

Discussion in 'Mac Apps and Mac App Store' started by siys, Nov 11, 2009.

  1. siys macrumors newbie


    Sep 27, 2008
    MacBook Pro OS X 10.4.11

    I'm using Yahoo Messenger for Mac version 3.0 beta and recently my display images have stopped displaying when logged in or when I open a chat window.

    When not logged in and I am selecting a user the display images show, but they go out as soon as I login to any name. When I go to the window to set my browser image, the image field displays blank even after I try reloading the image. I have trashed my Preferences and that doesn't work.

    If anyone can offer any help or insight it would be very much appreciated.

    Thank you very much.
  2. CrazyCow macrumors newbie

    Nov 23, 2009
    Try this:
    1. Run the Disk-Utility->Verify Permissions. (this itself didn't work for me, but it's always a good idea to do this every now and then)
    2. open a Terminal window and type the following:
    $ cd $HOME/Library/Preferences
    $ chmod 666*
    3. Then change your display picture.
    4. Go back to Terminal and type this again:
    $ chmod 666*
    5.) Wait 5 min. For some reason, it takes a bit for Yahoo to register the new display image.
  3. kcguy76 macrumors newbie

    Jan 5, 2008
    I'm having the exact same issue -- I don't recall when exactly it started, but I know it has been in the last month or so.....this is the first thread I have been able to find with someone else having the same issue! Thanks for posting!
  4. kcguy76 macrumors newbie

    Jan 5, 2008
    Unfortunately this did not work for me. I've also tried reinstalling yahoo and have the same outcome. The picture shows as I am logging in, however once I have logged-in the picture disappears. I am then able to go into preferences and reset the pic, but as soon as I log out/in, the pic is gone again. Any thoughts? Thanks!
  5. DracosIgnis macrumors newbie

    Oct 18, 2008
    Agreed, thanks for the post. Same issues for me, started about a month ago. I know it worked with Snow Leopard for a period of time and I have also tried to revert to the previous version of YM, so I'll chalk it up to something on the Yahoo servers for now...

    and by the way, no luck for me on advice in #4.
  6. Forsaken macrumors regular


    Dec 1, 2009
    As I haven't used YM myself, I can't judge, but I recommend using Messenger through Adium until Yahoo fixes up everything.
  7. Dreambiz macrumors newbie

    Mar 29, 2009
    Just have to chime in here - I'm have exactly the same issue.
  8. Julee macrumors newbie

    Mar 8, 2010
    I have exactly the same problem. I have to set my display picture everytime i sign in, and it's annoying :(
  9. siys thread starter macrumors newbie


    Sep 27, 2008
    Since I started this tread in Nov 2009, I have gotten a newer MacBook Pro now running OS X 10.6.2 Snow Leopard. I went through all of the quoted steps and this did not work for me. I use several Yahoo Messenger screen names and the problem exists for all of them. However, in the last few weeks I have noticed that the image for my primary screen name, which I use most often -- and is the only one I sometimes update to display on any regular basis, will on occasion, display without me reloading the image for each session. No exact pattern has emerged, but it seems to display approximately every second or third time I login.

    So weird, and so typical of Yahoo. Contacting them is pointless because all they do is reply with an auto-message that is unlikely to even remotely refer to the issue you wrote to them about.

    I've also come to discover, Mac version of many programs are the "red headed stepchild" to the Windows versions!

    Still, looking for a solution if anyone has one! Thanks!
  10. dexplore97 macrumors newbie

    Mar 10, 2010
    Yahoo Messenger Display Image not working

    Hey folks. I am having the same issue. I decided to send a note to the Tech Support team at Yahoo. They said they were looking into it. Although I am sure it's just a line, I guess some reply (other than an autoreply) is better than nothing. :confused:

    Here's their response:
    Hello David,

    Thank you for writing to Yahoo! Messenger.

    I understand you need to reset your display image every time you log in
    to Yahoo! Messenger for Mac. I apologize for any inconvenience this may
    have caused you and I have some information to share with you.

    At this time we would like to reassure you that we are doing everything
    in our power to resolve the issue as quickly as possible. Although we
    can not offer you an estimate as to when this problem will be fixed,
    please be assured that we are aware that the problem exists and our
    engineers are further investigating the issue.

    If you have any other question or concerns while we investigate this
    issue please let us know as we'd love to help!

    We appreciate your reporting this to us--your input helps us to identify
    ways to constantly maintain and improve our service. We are always
    striving to keep Yahoo! Messenger as the best Instant Messenger on the
    planet to make free voice calls, webcam video, file transfers, photo
    sharing and more.

    Thank you again for contacting Yahoo! Messenger.

    Be sure to check the Official Yahoo! Messenger Blog for more information
    and the latest updates about Yahoo! Messenger!



    Yahoo! Messenger Customer Care
    Messenger Mac

    For assistance with all Yahoo! services, please visit:

    New and Improved Yahoo! Mail - better than ever!

    Original Message Follows:


    1. What can we help you with?
    Issue: Display Image

    Good afternoon.

    I am using Snow Leopard (10.6.2). Every time I log into Yahoo Messenger
    for Mac, I have to reset my display image. It isn't saved when I log
    out of messenger. Others are having the same issue.

    Is there a plan in place to fix bugs in YIM for Mac?

    David E

    2. Tell us more about your computer:
    Internet Connection Type: Cable or FiOS

    Mac OSX Version: 10.5 (Leopard)

    Messenger Version: 3.0 (Beta)

    3. How may we contact you?
    Name: David

    Yahoo! ID: dexplore97


    "Information Passed In":
    "pir" :

    While Viewing:

    Last URL: ://

    Form Name:

    Yahoo ID: dexplore97 : Yahoo id from cookie

    Other ID:

    Machine: Unknown

    OS: unknown

    Browser: Default Browser 0

    Date Originated: Tuesday March 9, 2010 - 09:59:54

    Cookies: disabled

    AOL: no

  11. siys thread starter macrumors newbie


    Sep 27, 2008
    Thank you for contacting Yahoo, David. As you read, I've had such bad luck with their tech support I never even bothered. Thanks again!
  12. wowiezowie macrumors newbie

    Sep 7, 2011
    How to reset your Profile image for Yahoo Messenger 3.0 Mac

    Hello everyone,

    Here is what I did and it worked for me. On some systems, Yahoo Messenger 3.0, even though you are trying to add new profile images, will lose the data once you log out and log back in.

    Taking advice from some others on this thread, here is what I did:

    1) Turn off Yahoo Messenger
    2) Through Finder, go to Home>Library>Caches and deleted anything related to Yahoo Messenger such as Yahoo! Messenger,

    Note: Your previous profile images are stored in Yahoo! Messenger>Display Images in the above mentioned Caches.
    3) Although maybe unnecessary, I suggest restarting your system.
    4) After system restart, turn on messenger.
    5) Select your profile image and it should now stick...
  13. 808? macrumors 6502a

    Aug 4, 2011
    Hong Kong
    Thanks for the tip wowiezowie, it works like a charm!
  14. Misterbashi macrumors newbie

    Sep 26, 2011
    Thanks wowiezowie, have managed to change my picture now!
  15. creativedogmedia macrumors 65816


    Jun 26, 2011
    I am using Lion and do not see any of these files. Any suggestions?
  16. slamb43 macrumors newbie

    Nov 30, 2011
    It worked

    Wowiezowie's suggestion worked for me & I can now see the pic I selected.

    Lion, by default, hides the Library folder so you have to access it from the Finder.

    Close Yahoo Messenger & make sure Finder is active.
    Go to the bar at the top of your Finder window & click Go menu
    Click Go To Folder...
    Enter ~/Library/Caches into the box & click Go
    Delete the 2 Yahoo folders Wowiezowie mentions.
    Restart your computer (may not be necessary)
    Open Yahoo Messenger
    Change the display picture.

    Thanks Wowiezowie :)
  17. AZJay, Dec 6, 2011
    Last edited: Dec 6, 2011

    AZJay macrumors newbie

    Dec 6, 2011
    Update to wowiezowie's post

    My problem what that I couldn't CHANGE my Profile Image. It would be stuck on the old one regardless of making changes in the Yahoo! Messenger Preferences.

    So taking wowiezowie's advice, looking in the Username/Library/Caches/Yahoo! Messenger/Display Images:

    This is where your profile pic resides. So to fix, I copied the filename of the old pic that was in there (even though the image in the cache folder was .png, I copied the filename including the .png and renamed my new .jpg profile pic (you'll have to confirm using .png).

    Messenger now displays me new image! Thanks all. Hope this helps someone.

    Update: nevermind. My little trick is temporary apparently as the image must be coming from Yahoo's servers and the old one overwrites the new photo. If you quit YIM and open it again, the pic is still the old one. :-( Sorry, nothing to see here, move along ...
  18. Gwyneth Llewely macrumors newbie

    Gwyneth Llewely

    Thanks, wowiezowie, this finally worked for me too.

    Like many others, I was stuck for a while, and this just started happening a few weeks ago. I couldn't even change the picture — either turn it off, or use the old one. It was weird. I did delete caches and so forth, but I missed the folder, which finally did the trick for me.
  19. sezmac macrumors newbie

    Mar 2, 2012
    Im new to mac and having the same trouble:confused:. Im running Lion and tried the suggestions but didnt work any new ideas?

  20. siys thread starter macrumors newbie


    Sep 27, 2008
    I started this post and this problem was resolved for me a long time ago after Yahoo Messenger put out a new update for Mac. I am currently using version 3.0.1 with no problems, so my suggestion would be to check if you are using the latest version of Yahoo Messenger.
  21. ifmihai macrumors newbie


    Feb 12, 2012
    Not so, I have latest version of yahoo messenger to this date,
    and i'm having the same issues

    deleting those caches, works

    seems like the only solution to this date
  22. Thom-Mac macrumors newbie

    Jun 27, 2012
    All of the above didn't work for me. But here is how got it fixed on my machine under OS X 10.7.4

    close YM
    go to library/caches as described by slamb43
    go to Yahoo!Messenger
    go to Display Images
    here you see your image file as a .png
    rename it and change the .png to .jpg and move that file to any other directory
    double click on the file image cache.plist which should open in Xcode
    go to your account name
    click on the triangle pointing east
    click on avatarHash and click on the "-" sign
    click on displayImageChecksum and click on the "-" sign
    close Xcode
    go to YM and your image should be gone

    Good Luck
  23. sperte macrumors newbie

    Oct 1, 2008

    This worked for me. Thanks.

Share This Page