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Yelp Gets New AI Features

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Apr 12, 2001
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Yelp today announced several new features powered by artificial intelligence, including a new integration with Apple Maps that's available to iPhone users and an option for summarizing review content.

yelp.jpg

Review Insights uses large language models to surface reviews and information tailored to details that you are looking for when searching for a restaurant or other location to visit. Review Insights can discern reviewer sentiment about food quality, service, ambiance, wait time, and drinks. The LLM behind the feature can understand context in a review to provide relevant information even if a a key word you're looking for isn't in a review.

Yelp says that Review Insights are aggregated as sentiment scores that range from 1 to 100 and are positive, neutral, or critical. Tapping into the score provides the review related to a specific topic of interest. Review insights are available for restaurant, food, and nightlife businesses on iOS devices.

The Yelp homepage is gaining more personalized content and trending searches to make it easier to find new places to visit, and the company is testing AI videos that use real photos, videos, and information from Yelp to create videos about local restaurants. Unfortunately, the homepage is gaining autoplay user videos that unmute and expand to full screen

Business pages will now show information on a location's tipping policies and payment policies, and Yelp Assistant allows for quote requests using texts and calls after a project is submitted.

In Apple Maps, there's a new integration for connecting directly to pros and requesting a quote via Yelp. Apple Maps has a "Quote" button on businesses pages that links to the Request a Quote flow in the Yelp app or the Yelp mobile web experience.

The new Yelp features are available to iPhone users starting today.

Article Link: Yelp Gets New AI Features
 
Article Link
https://www.macrumors.com/2024/12/10/yelp-gets-new-ai-features/
Yelp lol. I love it when there is a Yelp page for something logistically ridiculous like a huge medical center: "I waited 4 hours to be seen!" "Worst heart transplant ever!" "They said I would walk again, but I didn't!" "Cafeteria food is bad!"
 
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Reactions: RealE and redbeard331
Apple Maps is rather helpless so maybe Yelp helps — but then I don’t trust Yelp , so whatever…
 
Article hits home. I advertised on Y for one month seven years ago. Didn’t get much response, cost a lot of money so we cancelled. Shut the biz, retired, moved to another state. They called me today asking if I wanted to renew. Useless POS company that needs to die.
 
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Reactions: mhnd
flyingember said:
I forgot about Yelp. Used it a lot until they started removing reviews. That was ten years ago?
Click to expand...
Same with Trustpilot. They removed several of my perfectly genuine (critical) reviews but strangely, all my positive ones are allowed to stand, uncontested....
 
Terrible integration with Apple Maps and I was hoping this company would limp into the night so Apple would use Google Maps reviews.
 
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Reactions: Mac-85
It'd be nice if when you tapped on reviews and images in Apple Maps it didn't try and force the Yelp app on you. It feels unpleasant to use. You get this free preview but the moment you want more you hit the Yelp paywall (paid for with your data).

Also surprised Apple hasn't focused more on creating their own set of user reviews and images a la Google Maps.
 
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