I had the receipt which showed the serial number. All they needed was the serial.
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Yes ! You can swap band when you pick up at Apple Store .
- Thread starter kid84
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Ohhhh - I bet that's exactly right. Friday morning one of the store staff was trying to get some part of my transaction to show up in their system and after about half an hour gave up (with a lot of apologies). There are several stores close to where I live. I'll give that a shot some time this week.
So some of you get this done in 5 minutes, but it took me 50 minutes in OKC.
They made me unpair my watch then do a return and new purchase. Then they decided the only needed to do a non-receipt exchange since the original band with my SS had no individual coding. That procedure involved maybe three people trying to figure out what to do with me.
The only good news is that I got to trade in my iW 6C which is a relief since I will be out of the country when that trade-in kit shows up.
They made me unpair my watch then do a return and new purchase. Then they decided the only needed to do a non-receipt exchange since the original band with my SS had no individual coding. That procedure involved maybe three people trying to figure out what to do with me.
The only good news is that I got to trade in my iW 6C which is a relief since I will be out of the country when that trade-in kit shows up.
Picked up my Nike edition today and would not let me swap the band for a different color… store manager said that because mine was an online order I would have to return the AW and reorder it with the color I want as the orders come prepackaged.
Not a big deal though, but I guess it depends a lot on the store.
Not a big deal though, but I guess it depends a lot on the store.
These are the few things that really annoy me with apple stores. They need to be consistent with policies. It shouldn’t be the luck of the draw on who’s helping you. Hearing some people get simple things handled easily and others get denied is very frustrating. I had this happen to me when my iPhone X battery expanded. Some got free replacements, some had to pay full price out of warranty replacement cost, and I had to pay for a battery replacement. Everyone should get the same.
I am not sure how others are able to swap bands during pickup. I was at an Apple store 2 weeks ago and was picking up a AW7 SS Graphite with Abyss blue sport band. I wanted the graphite milanese band and the system refused to accept the swap. Given that the box clearly stated the case and band, I would have had to buy the requested band separately. I walked out and waited the next week to actually buy what I wanted when it became available.
This didn’t happen for me. The guy was apathetic and didn’t care even after I mentioned this post on Macrumors…
Like all customer service situations, it depends on who you get.
Like all customer service situations, it depends on who you get.
The way to avoid all of this and I know it’s been mentioned before- Apple should sell it without the band and then you can order and change your mind all you want on what band you want.