If your phone is genuinely cracking on its own, and you made an appointment beforehand, then yes - it should be a 10 minute thing. At least it has been for me.
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Yesterdays meeting about iPhone 3G cracks in case....
- Thread starter crazylegsmurphy
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If your phone is genuinely cracking on its own, and you made an appointment beforehand, then yes - it should be a 10 minute thing. At least it has been for me.
Mad Mac Maniac
macrumors 601
How do you make an appointment? And Do I need to bring any sort of receipts or verifying documents that I bought it at apple and that it is under warranty still? (yes I know all iphone 3g's still are... haha) Or i guess they can look all that up?
Make an appointment on Apple.com. You'll have to find your particular store and make a Genius appointment there.
Once you're ready, just in take your phone. All they're going to give you back is a phone - no charger, no cables, no box, no nothing.
Well, based on what happened to me (so take that as you will), you'll have to make sure you question enough so they don't put the blame on you.
(When I called for my first two replacements to Rogers they tried to tell me it was how I carried it in my front pocket)
Get that out of the way, and from what I understand they just swap it out with a refurbished one. When I had problems with my first two they just sent me a new one in little black box without any accessories. I had to swap out the SIM and then restore it using the iTunes backup.
The problem is when you have a case like the Zagg IS. to get your lifetime replacements you have to return the old one before they send you a new one.
However.....IF you get it replaced in store. My personal suggestion is that you sit down, get the "Genius" to open it and check for the following BEFORE you leave the store.
1. light leaks
2. dead pixels
3. miss-aligned bezel/glass
4. cracks
5. scratches
6. depressed buttons/non-working buttons
7. speaker volume
8. dead spots on touch screen
Just check it over to make sure you don't leave with a worse one than what you walked in with.
Go to http://www.apple.com/retail and select your store. On its webpage, there should be an area for reservations. Click on the link to make a Genius Bar reservation.
While it's true you should look it over and what-not; really scouring the phone with a fine tooth comb in the store makes me feel like a bit of the douche, and I don't think the Geniuses love it that much either.
And, hopefully, the days of the "bad batch" are behind us enough that you don't need to derail the guy's day while you check the speaker volume with him watching.
It depends what matters to you. Do you care more about owning the product, or do you care more about how well the product will work for you?
For me, I have had problems, so for me it's less work to look it over with a fine toothed comb than it is sending crap back a bunch of times or making appointments at the store.
You're paying a lot of money for these products and much of that cost is in design, so my opinion is that you have the right to demand quality. If you're goal is to just have that logo on the back of everything, then who cares.
Personally, I could care less that it's a Mapple product, I just want it to work. I don't want to have to think about cracks, or scratches, or dead pixels, or what have you.
So it depends on your priorities, but don't EVER feel bad for sitting there making sure you have a good product, that is your right as a consumer. Don't be pressured into leaving the store because you feel you should be happy just owning the product....Mapple products are not "above the law"
For me, I have had problems, so for me it's less work to look it over with a fine toothed comb than it is sending crap back a bunch of times or making appointments at the store.
You're paying a lot of money for these products and much of that cost is in design, so my opinion is that you have the right to demand quality. If you're goal is to just have that logo on the back of everything, then who cares.
Personally, I could care less that it's a Mapple product, I just want it to work. I don't want to have to think about cracks, or scratches, or dead pixels, or what have you.
So it depends on your priorities, but don't EVER feel bad for sitting there making sure you have a good product, that is your right as a consumer. Don't be pressured into leaving the store because you feel you should be happy just owning the product....Mapple products are not "above the law"
Thats just warranty info, not if they do or do not approve compatibility of "x" vendors product with their own products.....
Thats just warranty info, not if they do or do not approve compatibility of "x" vendors product with their own products.....
I think it's saying they don't approve of anything unless they put it on themselves. I have seen no cases that bare the logo and are officially approved, not even on the site.
If you go to the store, they have LOTS of third party stuff that isn't approved by Mapple.
I think they do this so they can basically not be held accountable when something goes wrong. Many companies do this, especially electronics because it's easy to blame the other company and more cost effective as well.
Your use of a throw-away Simpsons joke makes me not really want to reply ....
But ya, of course quality matters to me - that's why I bought an iPhone. But my time also matters to me. Am I going to hunker down in a store and inspect my purchase for 20 or 30 minutes? No, probably not.
If I encounter a problem, I'll take it back and make it known. That's what good customer service is about. If I encounter yet another problem with the product, I'll take it back and expect some compensation. If I encounter yet another problem, then maybe I'll just go ahead and take my business elsewhere.
If you have to sit down and inspect the product, in order to avoid a dud, either your store is getting junky versions for whatever or you have terrible luck (or you're OCD). Apple doesn't make crap just to piss folks off.
And I mean no offense to you, but your reply is exactly why I make that "joke".
No where in your reply did you make the assumption that perhaps Mapple isn't making products as awesome as you would like to believe they are. It's the "Mapple can do no wrong" mentality.
Sure, they're not trying to make bad products...who said anything implying that? No one sits down and says, "Lets make the back plastic so we can watch the fanboys lose their **** when it cracks!"
They're saying, "We need to save money, make them cheaper, charge a premium and become rich as...well Bill Gates!"
All companies have potential duds and problems, and Mapple is in many ways like all other companies...with the exception that THEY are the ones who set the high standards. They're the ones that boast superior design, usability, quality, etc.
You can't fault the user if they step back and say, "wait a second....this might not be totally true!"
And I mean no offense to you, but your reply is exactly why I make that "joke".
No where in your reply did you make the assumption that perhaps Mapple isn't making products as awesome as you would like to believe they are. It's the "Mapple can do no wrong" mentality.
Sure, they're not trying to make bad products...who said anything implying that? No one sits down and says, "Lets make the back plastic so we can watch the fanboys lose their **** when it cracks!"
They're saying, "We need to save money, make them cheaper, charge a premium and become rich as...well Bill Gates!"
All companies have potential duds and problems, and Mapple is in many ways like all other companies...with the exception that THEY are the ones who set the high standards. They're the ones that boast superior design, usability, quality, etc.
You can't fault the user if they step back and say, "wait a second....this might not be totally true!"
A lot of things are purchased on 'good faith'.
You test drive a car - you don't sit there with the sales guy and check the stiching on every single seat.
You take a tour of an apartment - you don't sit there with the owner while you go over every last floor board with a magnifying glass.
IN FACT, very few companies don't just hand you another box and tells you to get lost. Ever had to return a Sony phone? "Mapple" hands you the new phone, they let you inspect it, they swap your SIM and activate it for you and stuff. Tell me that's not better than most companies.
Except , of course, people who think "Mapple" is out to screw them and in order to get their "money's worth" they need to hold up the employee (and his work flow) as you look at your cellphone in your hands, inspecting it like a diamond, making sure it's ... molecularly perfect, I suppose?
I've had to take my phone back a couple times, trust me - I know the process, but I don't think you should be losing hair over something that "Mapple" will fix for you anyway.
Not that you care, though.
Must me nice to have all that free time to keep getting products exchanged. It's a good thing I only have had issues with Mapple products because if I had to do that for every piece of electronic equipment I owned, well I would spend most of my weekends sitting at customer service desks.
Must be nice having all this time, eh Murphy? El oh el?
OK dude ... I'll let you have your thread back. Not a person of reason I see - no need for me to post any further.
OK dude ... I'll let you have your thread back. Not a person of reason I see - no need for me to post any further.
Clever...cause I spend one day posting on forums because I'm slacking at work....I can see what you did there....nice...very...nice.
I'm not a person of reason because in my experience this companies products are kinda junk? You're arguing with me that I shouldn't spend time making sure I don't have a lemon when BOTH of us have had to return our phones numerous times?
How many chances do you give a company before you're allowed to question the quality? How much time and energy are you supposed to spend before you say, "Wait a second, this is ridiculous!"
You're right, a lot of things are purchased on "good faith" that is exactly what I did with my iPhone despite a lot of evidence to support them not being very good. The first month I spent so many hours on the phone, taking days off work waiting for UPS to show up, packing up and setting up the phone over and over...that my "good faith" is pretty low at this point.
Despite my experience, I was still retarded enough to buy a MBP 17"....and I can tell you I will not be unpacking that thing on Tuesday with a lot of "good faith"
If that thing has any issues I'm taking it back and I will be asking for some kind of compensation. If the next one has an issue, then I am done with this company. That's where I stand....
So you say I'm not a person of reason....you tell me how I'm not being reasonable.
Am I wrong or does the warranty part of your story not add up? Isn't it 90 days OR whatever your original warranty is, whichever end LAST? If you bought your 3G on 7/11/08, your warranty would still cover you until 7/11/09 regardless of replacement. If you received your replacement on 7/10/09, you'd be covered until approx. 10/10/09. Right?
If that's actually the case (which to my understanding it is) then why would anyone be waiting until their 90 days are almost up to get a replacement. We're still more than 90 days from the 1 year anniversary of the 3G launch date...
(I swear this makes sense in my head, it's been a LONG day here )
If that's actually the case (which to my understanding it is) then why would anyone be waiting until their 90 days are almost up to get a replacement. We're still more than 90 days from the 1 year anniversary of the 3G launch date...
(I swear this makes sense in my head, it's been a LONG day here
)You are correct. Whichever period is longest (the original warranty, or the 90 day period from when you receive your replacement) is what takes effect.
Yeah I actually had to get 3 replacements in a single trip because they were all so bad. 2 of them had cracks out of the box and one had like 10 dead pixels in a blob.
The Apple 'Geniuses' were glad to see me leave even though I was back a week later for a faulty 3G chip.
Good thing you checked...that would have been some costly returns to the store.
"Apple, we reduced our packaging, which is good, cause you're gonna need twice as many trips to the store...in our eyes...equal!"