Yet another problem with my MBP

Discussion in 'MacBook Pro' started by SimonUK5, Nov 9, 2012.

  1. SimonUK5 macrumors 6502

    Joined:
    Nov 26, 2010
    #1
    Hi guys,

    Your all probably tired of my complaints now, but screw it.

    Past few months after i got the Logic Board replaced my headphone jack has been getting looser and looser. And its got the point now, where it slips in, and sometimes it stays connected, sometimes it doesn't, and the slightest knock disconnects it. Its the jack thats screw, if i plug a 3.5mm cable into the mic in jack it clicks firmly into place. the Headphone jack doesn't work properly with any headphones i've tried, or speakers.

    So i've had this laptop since February, its had its EFI Reset once, a New Logic Board, a New Superdrive, New Thermals as well as Bluetooth and Wifi Board.

    Is it out of line for me to ask for a manager when i phone the store and ask for a new unit?

    Simon
     
  2. emir macrumors 6502a

    emir

    Joined:
    Apr 5, 2008
    Location:
    Istanbul
    #2
    I think if your macbook pro is just a little less than a year old you should go for it no matter what. You should get a fully working, perfectly fine computer. I've never heard of a "loose" headphone jack before.

    My current unibody macbook pro was built in May 2010 it's been 2.5 years and it's still like the day i got it, no problems what so ever.
     
  3. SimonUK5 thread starter macrumors 6502

    Joined:
    Nov 26, 2010
    #4
    its like the jack has been stripped. Like if you plug headphones in, they like click in yeah? Mine just slide in and out :(

    A £1500 shouldn't do this!

    And its not even like i don't use the jack much, i have to use it everyday because i'm a music student, but at the same time i can't not have a computer for a week at a time :(
     
  4. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #5
    Contact AppleCare support and explain the situation and ask what options are available.
     
  5. Irock619 macrumors 68000

    Irock619

    Joined:
    Sep 16, 2011
    Location:
    San Francisco, CA
    #6
    Technically they should replace the machine after three separate issues. This is what the genius bar rep told me during my last visit. If your computer has three separate issues within the warranty period then they should replace the whole machine.
     
  6. ventmore macrumors 6502

    Joined:
    Jul 13, 2008
    #7
    I heard that too on a podcast, but apparently you need to call and ask for "Customer Relations", rather than Applecare.

    Listen to a few minutes of this podcast from around 12:30:

    http://www.macobserver.com/tmo/podcast/mgg_375_tips_on_dock_resume_applecare_gmail_ripping_more
     
  7. CultHero macrumors 6502

    Joined:
    Mar 20, 2007
    #8
    I had my iMac replaced under Applecare about 7 years ago when I had many problems pop up. It was a pita during the process, (before genius bar and an apple store in town) but once it was determined I was getting a new computer it was easy. Never had one issue with the new computer either.
     
  8. Krazy Bill macrumors 68030

    Krazy Bill

    Joined:
    Dec 21, 2011
    #9
    I normally chastise people around here for frivolous exchanges but man... Tim Cook should hand deliver you a new unit himself. You are well within your rights to raise a little hell. I'd actually bypass the phone and just go to the store demanding one.
     
  9. SimonUK5 thread starter macrumors 6502

    Joined:
    Nov 26, 2010
    #10
    So i called the store and spoke to one of the guys there. He said fair enough sounds like you've had a lot of problems.

    So he made me an appointment for TWO DAYS time, which sucks, they couldn't see me over the weekend which is dumb, so i have to wait till Monday afternoon now :( But he said they are going to look at my case and look back at whats been done and make a decision. Which i really really hope is ' replace machine'.

    Ugh annoyed because i can't be without the machine, i'm recording sessions all of next week and need the computer to be fine...

    Bah humbug
     

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