Well, I'm sure most people here have had experiences with HP laptops. Rubbish thermal design, touchscreens with a tremendous failure rate, hinge issues and infinite build quality problems. Coupled with an aftercare 'support' team who are worse than useless, reading from a script that's seriously unhelpful in diagnosing a computer problem. "My computer won't turn on" "Have you tried reinstalling the operating system?" "My system's overheating" "Software issue. Reinstall the operating system." "My graphics card has failed, and the issue persists when updating to the latest drivers from the manufacturer's website" "Sorry, we don't support third-party drivers. Reinstall the operating system. But only the HP image with drivers older than the sun, as we void your warranty if you install a fresh bloatless copy of Windows." I'm sure you get the picture. So today I got in an HP laptop that quite obviously had a corrupted hard-drive. Out of curiosity I decided to run the HP diagnostics, to see if it'd kick up an error. SMART data passed, short test passed. So, I took out the hard-drive and checked it through a SATA dock. The results were incredible. Yes, you read that right: over half a million replaced sectors (and 8 damaged sectors). How in the WORLD did that pass? What's the cutoff point for failure in order for it to kick up an error?! How corrupted does a hard-drive have to be? Heck, how did it even pass the SMART data? I can only pity the people dealing with some stuck-up support technician who insist that the hard-drive's fine because it passed their test, and tell them to reinstall the operating system time and time again -- well, until they're finally out of warranty by 20 minutes, and they'll gleefully report that "Yeah, it's probably the hard-drive if the issue keeps happening after reinstalling". HP, you SUCK.