(Yet more) sleep/wake issues

Discussion in 'MacBook Pro' started by Brookzy, May 18, 2017.

  1. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #1
    I'm on my third 15" MacBook Pro since placing my order in late April. The first had cosmetic issues, the second had a defective Touch Bar, and now this one won't wake after sleeping more than a minute.

    The keyboard illuminates, but the screen stays blank. Holding the power button to shut down is the only option.

    I've tried:
    • SMC resets
    • NVRAM resets
    • Completely erasing the disk and re-installing macOS via Internet Recovery
    • macOS 10.12.6 beta
    • Running the Apple Diagnostic Test - no issues found
    The issue persists on a totally clean macOS install (and before logging in, and in Guest User mode) so it isn't any third party software causing an issue.

    BUT

    In Recovery Mode, i.e. the cut-down environment for accessing Disk Utility etc., sleep/wake works just fine.

    So it must be software, right?

    Anything else I can do? It's like something needs wiping and reinstalling at deeper down than the OS level.
     
  2. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #2
    my 2015 rMBP has been having crazy sleep/wake/clam shell mode issues...drives me crazy.
     
  3. Brookzy thread starter macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #3
    Any ideas where I can find crash logs or something?

    This has to be resolvable considering it works in recovery mode.
    --- Post Merged, May 19, 2017 ---
    Scratch this thread: after investigating the logs available in Recovery Mode it appears that it doesn't not enter "proper" sleep, it just turns off the display and fans. So this is probably a hardware issue.
     

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