Problem installing ScanSnap Manager V6.2 on Yosemite
I have recently purchased an iMac and ScanSnap ix500. As my iMac does not have an optical drive I have downloaded ScanSnap Manager from the Fujitsu link provided with the scanner. The error message I get when I attempt to install ScanSnap manager is "ScanSnap Manager cannot be installed on this computer. There is an problem with the installation environment. Uninstall ScanSnap Manager first, then try installing again." I cannot uninstall a program which is unable to be installed, however I have trashed the download, emptied the trash and redownloaded several times without success. I have contacted Apple support who were also unable to sort this problem. The Fujitsu website states that the ix500 is compatible with Yosemite, however I wonder if this is for OS that have been upgraded to Yosemite and have had a previous version of ScanSnap manager installed. I have tried downloading as a test administrator and also from the DVD files transferred to USB. Apple support tried installing the files from the DVD via a shared optical drive from a Macbook but nothing worked. There are 2 ScanSnap manager updates available on the Fujitsu website which I have downloaded but cannot install until I have the target V6.2 installed. If anyone has experienced a similar problem and found a solution I would really appreciate your help. I will contact Fujitsu tomorrow to see if they have any suggestions, however I have tried everything available on their website.
I was eventually contacted by someone from Locktec who had contacted Fujitsu in Japan and received the following response which worked! The website installation instructions that I had been trying were out of date. Good luck!@ 3bergers have you found a solution to your problem? I am currently having the same issue.