iMac Pro You CAN buy Space Grey accessories for iMac Pro from Apple!

[Pangalactic]

Hi! Wanted to make a separate thread cause it's pretty important info

I've bought my iMac 3 days ago with a Space Grey mouse and keyboard but not a trackpad. Today I've decided to buy the trackpad and I've contacted Apple Support to find out if that is possible. So it turns out...

Yes you can order it from Apple Support! Just select your iMac Pro as a product and open a chat and tell them you want to get a Space Grey mouse/keyboard/trackpad, they'll send you a web payment link and ask for shipping details and will send it to you!

And if something happens to any of the Space Grey accessories, you can reorder them the same way:

Yay!

 

[Mr_Brightside_@]

Does this assume you have an iMac Pro tied to your ID? Or at least access to an iMac Pro serial?

 

[jhero]

However, they are actually not available to purchase separately as of this moment. Perhaps later down the road.

 

[Pangalactic]

Does this assume you have an iMac Pro tied to your ID? Or at least access to an iMac Pro serial?

Yup, I do have it tied to my ID. And the serial, it's on my desk, not that hard to get I did contact support through my iMac Pro on the page where you choose the product that you want to get the support for, but I think a serial number could work on its own as well

However, they are actually not available to purchase separately as of this moment. Perhaps later down the road.

That is correct, they are for iMac Pro owners only at the moment.

 

[BeatCrazy]

I assume they wanted $129.00 for the Space Gray Magic Trackpad 2?

 

[SecuritySteve]

Excellent information! Thank you!

 

[Mr_Brightside_@]

Yeah I opened in a private window and it still needed a serial, but good workaround if you can get your hands on one

 

[Brookzy]

I assume they wanted $129.00 for the Space Gray Magic Trackpad 2?

The b******s are actually charging $149 for the SG version!


[doublepost=1516144303][/doublepost]It's quite easy to get a serial when you understand how they are composed. The serial structure is basically factory, manufacture year, manufacture week, unique identifier, model identifier.

You can get the serial number from a display model, and replace the middle digits and odds are you'll get a valid serial for a random iMac Pro somewhere.

Someone should try it...

 

[BeatCrazy]

The b******s are actually charging $149 for the SG version!

View attachment 747212

If I'm looking at your screenshot correctly, they're quoting the Magic Mouse 2 and the Magic Trackpad 2 for $149?

 

[Brookzy]

If I'm looking at your screenshot correctly, they're quoting the Magic Mouse 2 and the Magic Trackpad 2 for $149?

Just a screenshot from the standard iMac Pro order page. I.e. you get the mouse included, and if you want the trackpad too then it's $149. So the SG trackpad's price tag is $149, compared to $129 for the silver one.

 

[Pangalactic]

Just a screenshot from the standard iMac Pro order page. I.e. you get the mouse included, and if you want the trackpad too then it's $149. So the SG trackpad's price tag is $149, compared to $129 for the silver one.

Yup, $149 for the SG trackpad, I can confirm

 

[albebaubles]

Someone should try it...

You try it. I'm not gonna try it. I know, let's get Mikey!

 

[SoN1NjA]

The b******s are actually charging $149 for the SG version!

View attachment 747212
[doublepost=1516144303][/doublepost]It's quite easy to get a serial when you understand how they are composed. The serial structure is basically factory, manufacture year, manufacture week, unique identifier, model identifier.

You can get the serial number from a display model, and replace the middle digits and odds are you'll get a valid serial for a random iMac Pro somewhere.

Someone should try it...

Grab one from a YouTuber... Time to go watch a bunch of videos haha

 

[boomvader]

[doublepost=1516157794][/doublepost]I tried to contact support via chat. No luck. OP...did you contact support or sales? Support pawned me off to sales. Sales said it was not possible.

 

[nikster0029]

if this works, I will be so happy

 

[Karnicopia]

I opened a chat and they asked for a call back number routing it to sales and he said I had to purchase the trackpad at the time of the purchase so no luck here.

 

[SoN1NjA]

Yes please update us OP on the best route to request things like these

 

[Pangalactic]

[doublepost=1516157794][/doublepost]I tried to contact support via chat. No luck. OP...did you contact support or sales? Support pawned me off to sales. Sales said it was not possible.

Has anyone else been able to get this to work? I opened a chat and they asked for a call back number routing it to sales and he said I had to purchase the trackpad at the time of the purchase so no luck here.

I contacted support, at https://getsupport.apple.com
I've logged in with Apple ID, chose my iMac Pro as the product for support, then chose other Mac topics -> topic not listed -> typed in "Getting Space Grey Trackpad" and then chose to chat, and they agreed to send it to me.

 

[Karnicopia]

I contacted support, at https://getsupport.apple.com
I've logged in with Apple ID, chose my iMac Pro as the product for support, then chose other Mac topics -> topic not listed -> typed in "Getting Space Grey Trackpad" and then chose to chat, and they agreed to send it to me.

Cool, what did you say in the chat? I think I did pretty much the same thing I logged in and went to the support page and selected the iMac Pro from my devices and I went to hardware, trackpad and started a chat. I said I purchased the base model and it didn't have the trackpad and I wanted to see if I could purchase through Apple. He said that should be handled by sales and sales said it wasn't possible unless it was the time of purchase. Seems like you never got sent to sales.

 

[Pangalactic]

Cool, what did you say in the chat? I think I did pretty much the same thing I logged in and went to the support page and selected the iMac Pro from my devices and I went to hardware, trackpad and started a chat. I said I purchased the base model and it didn't have the trackpad and I wanted to see if I could purchase through Apple. He said that should be handled by sales and sales said it wasn't possible unless it was the time of purchase. Seems like you never got sent to sales.

I have a log actually

Tara: Thanks for contacting Apple Support. My name is Tara. How can I help you?
Me: Hi! I've bought an iMac pro with a space grey keyboard and mouse a couple of days ago, but I didn't buy the space grey trackpad at the time as I wanted to get it later. Can you please tell me in which way can I get it at the moment?
Tara: Let me see if we can order that for you! Just a moment.
Tara: What is your zip code?
Me: xxxxx
Tara: I can place that order for you, and get you a web payment link for the order! If that works, let me know a good shipping name, address and phone number for you!'


I'm guessing maybe you have to try several supports to get a good one. Still pretty weird, their policy should be the same across the board. And logically it has to work the way I described - otherwise you just buy the space grey keyboard or mouse once and when they get broken then that's it forever? That would be veeeery weird, even for Apple.

 

[Karnicopia]

I have a log actually

Tara: Thanks for contacting Apple Support. My name is Tara. How can I help you?
Me: Hi! I've bought an iMac pro with a space grey keyboard and mouse a couple of days ago, but I didn't buy the space grey trackpad at the time as I wanted to get it later. Can you please tell me in which way can I get it at the moment?
Tara: Let me see if we can order that for you! Just a moment.
Tara: What is your zip code?
Me: xxxxx
Tara: I can place that order for you, and get you a web payment link for the order! If that works, let me know a good shipping name, address and phone number for you!'


I'm guessing maybe you have to try several supports to get a good one. Still pretty weird, their policy should be the same across the board. And logically it has to work the way I described - otherwise you just buy the space grey keyboard or mouse once and when they get broken then that's it forever? That would be veeeery weird, even for Apple.

Yeah I think for some reason we got sent to sales and they have a different process and you seemed to stay in support. I'll probably try again tomorrow just to see what happens and I'll try and go to the other, topic not listed as well. Maybe that starts you out with a different group of support people. Thanks for the info!

 

[DeltaMac]

That method of purchasing is for a service part. Apple sales folks wouldn't be able to order that for you.
That would be the same way to replace a broken/dead/defective SG mouse or keyboard - it would be a service part replacement. Sales wouldn't help with that at all, AFAIK, only service folks.
I remember when the AppleTV was sold, which had the unique black ADB mouse and keyboard. Very difficult to get, and Apple stopped selling the TV after a short run. Replacement black parts become near impossible to find. It was all done through service at that time, too.

 

[Karnicopia]

I was sent to sales again and they didn't help. They said if I was within my return window I could return the machine and order one with a trackpad. I got the microcenter deal so I don't think I'll be doing that. The problem with the service part replacement route is I don't have an existing trackpad to replace so I'm not sure how to get that to work. I'll probably just hold off for a while and see if anyone else is able to get this to work.

 

[Fbw786]

I think the original poster made this up... when you access support for iMac pro it does not put you through to a specific team. Secondly support always pass you through to sales who say not available... I think the origami poster photoshopped and made a fool out of us.
[doublepost=1516204525][/doublepost]

Hi! Wanted to make a separate thread cause it's pretty important info

I've bought my iMac 3 days ago with a Space Grey mouse and keyboard but not a trackpad. Today I've decided to buy the trackpad and I've contacted Apple Support to find out if that is possible. So it turns out...

Yes you can order it from Apple Support! Just select your iMac Pro as a product and open a chat and tell them you want to get a Space Grey mouse/keyboard/trackpad, they'll send you a web payment link and ask for shipping details and will send it to you!

And if something happens to any of the Space Grey accessories, you can reorder them the same way:

Yay!

Please supply a screenshot of the order specifying the above? As I have tried and multiple others...
[doublepost=1516204562][/doublepost]

I was sent to sales again and they didn't help. They said if I was within my return window I could return the machine and order one with a trackpad. I got the microcenter deal so I don't think I'll be doing that. The problem with the service part replacement route is I don't have an existing trackpad to replace so I'm not sure how to get that to work. I'll probably just hold off for a while and see if anyone else is able to get this to work.

Same for me..

 

[Brookzy]

Those having issues are being mis-directed. This is a standard method for ordering service parts that are ordinarily not sold separately. For example, if you have lost a single AirPod, you can buy a single AirPod to replace it, through Apple Support, by ordering a service part.

I certainly believe the OP because this is how Apple has always operated for issues like these.

As to what you will receive when you place a service part order... it won't be in retail packaging, and it will either come in plain brown or a plain white box, with no accessories (e.g. no Lightning cable as you'd get buying a silver one).

Don't let them redirect you to sales, instead as them to treat it as though you had a faulty keyboard/trackpad/mouse, and to see what service part options are available to them.