"You Must Restart Your Computer" Error Message on Startup

Discussion in 'Mac Basics and Help' started by Bosk, Aug 18, 2008.

  1. Bosk macrumors newbie

    Sep 17, 2007
    So my wife started up our iMac (24"/2.8/2 GB/500GB running 10.5.4) this morning and got a message that said You Must Restart Your Computer while holding down the power button. After successive tries, this did nothing, even with no items plugged in. Neither did resetting the PRAM. We also ran a basic and extended hardware test, which showed everything was fine.

    We were able to get it to start up in safe mode. A box then appeared and said that OS X had crashed, and provided the following details. Does anyone know what this means, and can offer some advice? It's a bit out of my range of knowledge. The only thing that we installed recently was Microsoft Silverlight yesterday to watch the Olympics on NBC.com. Thanks much for any help you can offer!

    Mon Aug 18 09:33:04 2008
    panic(cpu 1 caller 0x001694C6): "vm_map_unwire: entry is unwired"@/SourceCache/xnu/xnu-1228.5.20/osfmk/vm/vm_map.c:4110
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x2e913df8 : 0x12b0fa (0x4592a4 0x2e913e2c 0x133243 0x0)
    0x2e913e48 : 0x1694c6 (0x45c20c 0x3727a000 0x0 0x2e913f0c)
    0x2e913f28 : 0x5be328 (0x3728a000 0x0 0x0 0x0)
    0x2e913fc8 : 0x19ebdc (0x0 0x0 0x1a20b5 0x4009128)
    Backtrace terminated-invalid frame pointer 0
    Kernel loadable modules in backtrace (with dependencies):

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:

    Kernel version:
    Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008; root:xnu-1228.5.20~1/RELEASE_I386
    System model name: iMac7,1 (Mac-F42386C8)
  2. GGJstudios macrumors Westmere


    May 16, 2008
  3. Bosk thread starter macrumors newbie

    Sep 17, 2007
    Yes, although none of them were particularly helpful, since I pursued most of the steps suggested. I hoped posting the log would enable someone with more knowledge of this stuff than me help to know what exactly it is.
  4. WildCowboy Administrator/Editor


    Staff Member

    Jan 20, 2005
    Try booting to single-user mode and deleting /System/Library/Extensions/BootCache.kext. Then try to restart normally.
  5. GGJstudios macrumors Westmere


    May 16, 2008
    So you already tried resetting your SMC?
  6. Bosk thread starter macrumors newbie

    Sep 17, 2007
    Yes, we unplugged everything and tried to start it up while plugged into another outlet -- no joy.
  7. ElectricSheep macrumors 6502


    Feb 18, 2004
    Wilmington, DE
    Before you go crazy deleting the BootCache kernel extension, you might try deleting the BootCache playlist file instead. It is located in /var/db/BootCache.playlist.

    Bear in mind that without the BootCache, startup times will take twice as long.
  8. Bosk thread starter macrumors newbie

    Sep 17, 2007
    OK, I will give this a try... will boot-up times ever return to normal if I do this?
  9. wrldwzrd89 macrumors G5


    Jun 6, 2003
    Solon, OH
    Bootup time should return to normal - but it will take 2 restarts to see the effect.

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