"you must turn off your computer now"

Discussion in 'MacBook Pro' started by 4lisawriter, Jan 31, 2011.

  1. 4lisawriter macrumors newbie

    4lisawriter

    Joined:
    Jan 21, 2011
    Location:
    marietta, ga
    #1
    black box came up twice tonight while i was moving pictures from my jump flash. once while i had the ethernet plugged in and once w/out. message says: "YOU MUST HOLD DOWN THE BUTTON UNTIL YOUR COMPUTER TURNS OFF" so i did it and each time it asks me if i want to report to apple. i clicked yes. question is: will apple tell me what it is? I'm not sure i've registered my MAC w/ apple yet (bought it used). how do i do that?

    i know. lots of questions. LOL

    any help would be appreciated in advance.

    kindly,

    Lisa:)
     
  2. ref26 macrumors 6502a

    ref26

    Joined:
    Mar 13, 2008
    #2
    That's a kernel panic, looking that up should hopefully help you figure out the problem! Good luck!
     
  3. smallnshort247 macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #5
    Yep, Kernel Panic. I just got my Kernel Panic issue resolved a few days ago! Kernel Panics usually relate to 1) Hardware related issues 2) Software related issues. Most common is defective RAM. The reason my MBP kept getting Kernel Panics was due to a bad logic board. What you need to do is take your computer to Apple and ask them to check your "Console Log" and that should hopefully tell you what the problem is. This repair is quite expensive, ranging around $569ish bucks. If your MB is still under warranty, they will fix it for free. It took me two times to have them actually replace the logic board. The first time they told me to do a clean install and see if that fixes the problem. The second time I told them everything they told me to do didn't work. The MacRumors community pretty much told me that they would replace the logic board and they were right.
     
  4. skiltrip macrumors 68030

    Joined:
    May 6, 2010
    Location:
    New York
    #6
    I got some kernel panics a while back due to bad ram. took out the bad ram and hasn't happened since.
     
  5. 4lisawriter thread starter macrumors newbie

    4lisawriter

    Joined:
    Jan 21, 2011
    Location:
    marietta, ga
    #7
    '

    TY smallnshort. I JUST received a new logic board a week before these panic kernels began. You would think that apple would have looked at my ram. LOL But I will ask them about this now. Thanks so much.
     
  6. yojitani macrumors 68000

    yojitani

    Joined:
    Apr 28, 2005
    Location:
    An octopus's garden
    #8
    You'd think so, but I've had a computer returned to me sans optical drive before.
     

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